Sunset Hills Subaru - St Louis

Replaced tires as quoted and in time estimated. Excellent service, except for one time this year when I made apt. for a recall, brought the car in and they said out of the part and they did not s Excellent service, except for one time this year when I made apt. for a recall, brought the car in and they said out of the part and they did not save the part for us or call to save us the trip. More

New car buying experience I was referred to WGS by a friend. The salesman he works with, Raymond Johnson, was patient with a Subaru newbie, and explained as much as he could in I was referred to WGS by a friend. The salesman he works with, Raymond Johnson, was patient with a Subaru newbie, and explained as much as he could in thorough detail. He also explained special buying incentives, and other features that convinced me to trade n my previous car from another major company. More

free mutipoint inspection fella who "took me through" the "experience" was nice enough but because I was given no summary sheet of my vehicle multi point inspection I walked a fella who "took me through" the "experience" was nice enough but because I was given no summary sheet of my vehicle multi point inspection I walked away not knowing what was checked and what wasn't; he came out to the showroom with the two filters to show me they needed replacing and said something about the brake measurements - that they were fine. But in the end I felt like the free service was just to sells filter replacements. sorry More

Could have been better Made appointment ahead of time to drop vehicle off for diagnosis of blower motor noise. Dropped off early so they could get to it when they had time. Made appointment ahead of time to drop vehicle off for diagnosis of blower motor noise. Dropped off early so they could get to it when they had time. Didn’t hear from anyone all day. I finally called approximately 5 min prior to closing time the night before Thanksgiving to check on status. After a short time on hold because paperwork could not be located I was told that parts had to be ordered. No offer of a loaner, no explanation for lack of notification. I had to make my own arrangements to pick vehicle up so that I had a car to drive. Just disappointed in how it was handled. Still haven’t heard anything about istatus of parts that were ordered. Cannot provide employee info because I have no paperwork. More

Oil Change I came in to Webster Groves Subaru this week for an oil change and tire check. Everyone was very accommodating as always. They are always so friendl I came in to Webster Groves Subaru this week for an oil change and tire check. Everyone was very accommodating as always. They are always so friendly and helpful at this location More

30k Mike service This dealership has an excellent service center. They are prompt and courteous and the staff is very professional. Highly recommend you pay them a vis This dealership has an excellent service center. They are prompt and courteous and the staff is very professional. Highly recommend you pay them a visit for your Subaru needs. More

Friendly, Low Pressure Car Purchase Everyone at Webster Groves Subaru was easy to work with -positive, low pressure and friendly. Our salesperson expressed genuine love of his products Everyone at Webster Groves Subaru was easy to work with -positive, low pressure and friendly. Our salesperson expressed genuine love of his products and seemed excited to tell us about the features of the car. We were given a discount for paying with cash without asking for it and the manager made sure that we were aware of the "Share the Love" options. My trade-in was appraised at exactly what I anticipated it was worth based upon Kelly Blue Book and some needed repairs. This is a dealership that I believe cares a lot about being in the community for the long-term and I feel that I will get great support for my car in the future. More

Great people Joe in the service center is very courteous and knowledgeable. Service is prompt and efficient. Area spotless. All other staff amicable. An excellent Joe in the service center is very courteous and knowledgeable. Service is prompt and efficient. Area spotless. All other staff amicable. An excellent experience! Webster Groves Subaru rocks! More

Repeat Outback Very good experience, again with same salesman as 2012 - Raymond Johnson. Love the new car and all the safety updates. Everything was handled very pro Very good experience, again with same salesman as 2012 - Raymond Johnson. Love the new car and all the safety updates. Everything was handled very professionally More

Unnecessary tire rotation $19.99 I brought in my 2016 outback for an oil change and tire rotation. After the services were completed I was told my tired were in bad shape and needed I brought in my 2016 outback for an oil change and tire rotation. After the services were completed I was told my tired were in bad shape and needed to be replaced. The service department then tried to sell me new tires. Why was I not informed that I needed new tires before the tire rotation was done. Obviously a tire rotation was not going to extend the life of my worn out tires. I agree that I definitely needed new tires and I purchased them elsewhere. I called the service manager and asked for a refund of the $19.99 charge for the rotation. He offered me a credit for my next service visit. I should just give him a call at my next visit. Obviously I don't plan on returning to Webster Groves Subaru. I expect better from Subaru and a Subaru service department. More