Sunset Hills Subaru - St Louis

Excellent car buying experience We went in searching for a first car, an Impreza to be specific, and we found exactly what we wanted and bought it after just a few days. The dealersh We went in searching for a first car, an Impreza to be specific, and we found exactly what we wanted and bought it after just a few days. The dealership brought it up from Memphis because we were interested, and we drove off the lot in it just two days later. More

Very good experience overall My spouse and I live in Columbia-Jeff City region and took a day off work to pick up our used forester, made sure we got there early at 9AM so we coul My spouse and I live in Columbia-Jeff City region and took a day off work to pick up our used forester, made sure we got there early at 9AM so we could return home in good time. However, car certification was not done, so we had to wait. But, we do not fault members of sales team for this, Jim and Blake treated us very well and we were very happy with the sale. This dealership needs more space, costs of moving would be more than offset by increase in efficiency. Considering the crowded conditions and how busy they were, I still gave high rating overall because of the way we were treated. Hats off to Jim for following up with us after the sale too, it's much appreciated, and I will definitely recommend this dealer and sales staff to others shopping for cars in St. Louis area-thanks again! More

They make you feel special Thank you Sean and Blake for helping me get my new Forester. The process was simple and straightforward forward. You took care of me and gave me all t Thank you Sean and Blake for helping me get my new Forester. The process was simple and straightforward forward. You took care of me and gave me all the time and attention I needed to make a big decision! Thank you for your amazing service!! More

New car We are now the owners of 4 Subaru’s after picking up 2 new cars for our twins. Really great experience and Jason was great to work with. We are now the owners of 4 Subaru’s after picking up 2 new cars for our twins. Really great experience and Jason was great to work with. More

Great place and great oeoole This has been the easiest and most pleasant buying experience ever! CJ has been wonderful to work with and made it a nice and fun exoerience. Everyone This has been the easiest and most pleasant buying experience ever! CJ has been wonderful to work with and made it a nice and fun exoerience. Everyone put us at ease and listened to our needs and wants. I am so impressed with Subaru Webster Groves and highly recommend! Cathy and Tom McDonough More

Quick service for an unexpected need My car suddenly developed a terrible sound one morning. I asked AAA to tow me to Webster Groves Subaru, where I had just gotten some work done the day My car suddenly developed a terrible sound one morning. I asked AAA to tow me to Webster Groves Subaru, where I had just gotten some work done the day before, even though I knew the sound wasn't related to the work they had done. They squeezed me in despite having a full day of appointments, and the shuttle service took me to work without my having to wait at all. The service guys determined that a rock had gotten somewhere it didn't belong. (I can't remember where they said it was lodged.) They removed the rock for me free of charge. The shuttle picked me up from work and brought me back to the dealership, and I was on my way. They couldn't have been nicer or more helpful. More

always fa&ntastic We have been driving Subarus for ten years. We always go to the Webster Groves location for oil changes & anything else that needs to be done. We appr We have been driving Subarus for ten years. We always go to the Webster Groves location for oil changes & anything else that needs to be done. We appreciate their friendly faces & efficient service. More

Exceeded Expectations It was a pleasure dealing with everyone involved in my first Subaru purchase. Jason was my main contact and he was outstanding. He answered all of m It was a pleasure dealing with everyone involved in my first Subaru purchase. Jason was my main contact and he was outstanding. He answered all of my questions and made sure I was fully informed and considered all the options. The whole process from start to finish ran smoothly and efficiently. I could not have been happier with the buying experience and look forward to having my Outback serviced at WG Subaru. More

Excellent Customer Service Joe was polite and communicative throughout the service engagement. He took the time to explain the issue with my car and the implications of the poss Joe was polite and communicative throughout the service engagement. He took the time to explain the issue with my car and the implications of the possible repair. It helped me make a decision and understand the value of proceeding with an optional repair. It is always a pleasure dealing with Joe for service at the department. More

CJ was great - There was a significant delay in Finance CJ was extremely helpful and had a high level of communication without being pushy. She did a great job of distracting us during the long delay in F CJ was extremely helpful and had a high level of communication without being pushy. She did a great job of distracting us during the long delay in Finance department to complete the paperwork. Seems like that should have gone quickly given we were paying cash. It also appeared that cj’s sales manager was involved and supportive. I want to emphasize that CJ was on top of the process and was instrumental in making the deal process painless and assuring everything was ready to go on the day of picking up the vehicle. I don’t know the situation in Finance however that was the one area of improvement. More