Sunset Hills Subaru - St Louis

Great experience! Our experience buying a Subaru was awesome! Best experience yet! Our dealer, Mandy Bell, went above and beyond for us. She made the whole process EASY Our experience buying a Subaru was awesome! Best experience yet! Our dealer, Mandy Bell, went above and beyond for us. She made the whole process EASY! She’s very knowledgeable and communicates it in a way where everything landed with me. I love my new ACCENT! But really ask for Mandy, she’s so great to work with! I’ll look forward to seeing her when I get my car serviced too! More

Excellent car buying experience Sean made the purchase of our new Subaru so easy. He listened to us and helped get us exactly what we wanted. We were pleasantly surprised by his hone Sean made the purchase of our new Subaru so easy. He listened to us and helped get us exactly what we wanted. We were pleasantly surprised by his honesty and laidback personality. We would highly recommend Sean and everyone we worked with at Webster Groves Subaru! More

"Treated Like a Female Customer Versus A Customer" My overall rating for Webster Groves Subaru is at 80 percent. While I bought what I'm assuming to be a quality used Subaru from them (time will tell w My overall rating for Webster Groves Subaru is at 80 percent. While I bought what I'm assuming to be a quality used Subaru from them (time will tell with that), I felt that the dealer (Jim Carpenter), "handled me" as a female customer versus as just a customer. This impression came through in subtle and not-so-subtle ways. While I'm the first to admit that we did talk about my emotional attachment to my trade-in vehicle that I'd owned for 15 years; one conversation differs from his bringing up the subject several times. Interestingly, Jim knew that I was a combat veteran and retired military officer, but that didn't seem to matter. Hopefully I'm the only female customer who's dealt with this, but I doubt it--usually it's a repetitive pattern. I'd be willing to buy from Jim again in a few years if he loses his outdated approach and attitude--other than this issue, he did a good job. More

Smooth, Professional Experience I recently purchased a lightly used vehicle at Webster Groves Subaru. I'm quite pleased with the experience, and for the assistance provided by Jim C I recently purchased a lightly used vehicle at Webster Groves Subaru. I'm quite pleased with the experience, and for the assistance provided by Jim Carpenter, and other personnel. Jim was patient, professional, and offered insight and feedback in a non-pressuring manner. There were no gimmicks or surprises during the buying process, or discoveries after taking the vehicle home. Much respect for this dealership's straightforwardness and help. Thanks! More

Mixed feelings I bought a car from this dealer then a few months later got hit and car was totaled. Went back to this dealer and bought another one. A couple weeks l I bought a car from this dealer then a few months later got hit and car was totaled. Went back to this dealer and bought another one. A couple weeks later I got a message from a woman in the office saying they had made a mistake with the insurance numbers and I owed $700 more. Then Don from finance called and left a message either the same day or the next saying I needed to pay them immediately. That the numbers were off and I needed to take care of it. That was one of the strangest messages I’ve ever received (and I might have even saved it-it was so odd the way he was talking to me-a customer). Ok, but wait, what? How about the word sorry? That was never used. They messed up and wanted me to drive 50min that day(!!) to fix it. Could I mail it? No! I think after talking and arguing for 10 min-(with him threatening that they would come take my car away) - and me saying there was no way I had time to make an unplanned trip from IL to MO that week, he finally accepted my offer to mail it in. It left me uncomfortable ever buying a car from this dealer again. The 2 diff salesmen I had were fine - I’m not much of a haggler so the sales were fast/same day. Just wanted to let others know of my experience fwiw. More

Great Customer Service Very friendly staff and very helpful. I thought I had known what car I wanted and at the last minute decided to test drive one more. It was the best d Very friendly staff and very helpful. I thought I had known what car I wanted and at the last minute decided to test drive one more. It was the best decision! I fell in love with the vehicle and my salesman was awesome! I highly recommend this dealership. More

Great Experience Every one was very helpful during the whole process. Since the car had been ordered and a price agreed upon in advance the process was shorter timewis Every one was very helpful during the whole process. Since the car had been ordered and a price agreed upon in advance the process was shorter timewise than previous buying experiences. The sales person was very helpful going over all the electronics and paired both my cell phone and my wifes. We were introduced to both the parts manager and the service manager for future service needs. I have no complaints. More

Great first card buying experience Overall a great first car buying experience. I never felt pressured by any of the salesmen or the finance office. It was a very pleasant experience! Overall a great first car buying experience. I never felt pressured by any of the salesmen or the finance office. It was a very pleasant experience! I am absolutely in love with my new car! More

Wonderful staff! From the first step into the showroom the staff were friendly, knowledgeable and helpful. I was encouraged to " order" my car as my vision of what I From the first step into the showroom the staff were friendly, knowledgeable and helpful. I was encouraged to " order" my car as my vision of what I specifically wanted,was not available. So happy did! Other dealers wanted me to just accept what they had in stock. It was so very much worth the wait, getting the exact car I wanted! Thank you to Sean Sullivan for his expertise and patience. Your help was so appreciated!!! More

New outback Easiest car buying experience ever. Made a great deal and everyone was helpful and friendly. Our sales person Jason demonstrates the car like a real p Easiest car buying experience ever. Made a great deal and everyone was helpful and friendly. Our sales person Jason demonstrates the car like a real pro! My wife and I would highly recommend this dealer and Jason! More