Sunset Hills Subaru - St Louis

Knowledgeable and low pressure sales experience Brett is a helpful and pleasant sales associate. The whole process was low pressure and delivered a quality vehicle. I would highly recommend Brett an Brett is a helpful and pleasant sales associate. The whole process was low pressure and delivered a quality vehicle. I would highly recommend Brett and would return to this dealership for future vehicle purchases. More

Incredibly Disappointing I bought my first car from this dealership (a used Subaru Legacy). I was disappointed with the lack of respect, honesty, and transparency. During nego I bought my first car from this dealership (a used Subaru Legacy). I was disappointed with the lack of respect, honesty, and transparency. During negotiations, I was told that they never allow a car to leave the lot if any required maintenance or parts are below 50% remaining lifespan. Their own inspection showed the front and rear brake pads to be at 4mm and 3mm respectively. I am not very car savvy but my boyfriend was with me and said that seemed low to him. They assured us that this was normal and wouldn’t be a problem. After signing for the car, we called the Webster Groves dealership’s service department and were told that new brake pads measure 11-12 mm in the front (10 at the smallest) and 8-9mm in the rear. Additionally, their online service page recommended pads be changed when they reach 3mm to avoid severe corrosion of the rotors. After multiple unreturned phone calls and voicemails, I finally reached someone who agreed to replace only the rear brakes “out of good will,” stating that both sets of brakes passed inspection because MO only requires them to be greater than 1mm. However, in my opinion, and based on information found on their own website, both sets of brake pads were significantly below 50% of their usable lifetime, and should have been replaced per their policy no questions asked. I do not recommend a business that does not honor their word and encourage you to buy a used car elsewhere. If you do come to this dealership to buy a used car, always be suspicious of the promises and claims they make. More

Great sale! I stopped by WGS used car sales to view a Toyota Tacoma I viewed online. I test drove the vehicle and loved it. Brett made the test drive and buying e I stopped by WGS used car sales to view a Toyota Tacoma I viewed online. I test drove the vehicle and loved it. Brett made the test drive and buying experience a breeze and I ended up paying a very fair price for the truck. Everyone I dealt with, including Brett made this a very straight forward sale and I couldn’t be happier with the purchase and customer service. More

Excellent experience! I was in the market for a used car. Jim Carpenter at Webster Subaru took care of us, making it an enjoyable, non-stressful experience. He was upfront, I was in the market for a used car. Jim Carpenter at Webster Subaru took care of us, making it an enjoyable, non-stressful experience. He was upfront, honest, knowledgeable, and willing to help in any way possible - even after the sale. I would recommend Jim and Webster Subaru highly! More

Jim was the best! I had an awesome experience with Jim at the Webster Groves Subaru used car lot! He made sure to take great care of us while I was looking for my new c I had an awesome experience with Jim at the Webster Groves Subaru used car lot! He made sure to take great care of us while I was looking for my new car. He treated me like family and made sure to do everything possible to make me happy with my purchase. The only down side was that the car I wanted was hit in the lot before I could purchase it, and it took quite some time to get the car back while it was being repaired. Regardless, Jim made sure every flaw on the car was perfected before I got it and he was very nice and accepting of the terms I requested. Now that I have the car back, I am extremely happy with my purchase! More

Friendly,honest, accommodating Jim was knowledgeable and willing to work with me to find a great value in an affordable car with low miles and excellent condition with the features Jim was knowledgeable and willing to work with me to find a great value in an affordable car with low miles and excellent condition with the features I wanted More

A pleasant purchase experience My salesperson, JIm Carpenter, was friendly knowledgeable and delightfully low key -- no pressure. Thanks to his advice I purchased a low mileage ex My salesperson, JIm Carpenter, was friendly knowledgeable and delightfully low key -- no pressure. Thanks to his advice I purchased a low mileage ex "loaner vehicle" and saved a few dollars for a good car. More