Sunset Hills Subaru - St Louis

Jim was a refreshing straight shooter but also listened and took care of the needs that I had. Many of the used car salespeople I had been dealing with before Webster Grove Subaru were the very reason why and took care of the needs that I had. Many of the used car salespeople I had been dealing with before Webster Grove Subaru were the very reason why used car salesman get a bad reputation… Jim was a refreshing rescue from that mess! More

This is the second vehicle we have purchased from Jim Carpenter at Webster Groves Subaru. Jim is an honest (hard to find) and engaging salesman. I appreciate his approach and will be returning to this de Carpenter at Webster Groves Subaru. Jim is an honest (hard to find) and engaging salesman. I appreciate his approach and will be returning to this dealership when the next car purchase time arrives. More

Jim was a great sales associate, he helped us get our new car. He was such a nice person, would definitely come back to him if needed! car. He was such a nice person, would definitely come back to him if needed! More

Thank you for all your help! They made the buy produces so easy after I found the car on their website! Definitely recommend this Subaru! so easy after I found the car on their website! Definitely recommend this Subaru! More

My husband and I were very satisfied with our experience. Jim came right out when we arrived; so we didn’t have to wait at all. He was very courteous answered all of our questions. He was also very knowledge Jim came right out when we arrived; so we didn’t have to wait at all. He was very courteous answered all of our questions. He was also very knowledgeable. When we went over to complete the paperwork, again it was a good experience Th. Lastly, thank you for caring so much about animals. I loved seeing Buddy and Happy meeting with all the customers. More

I had a great experience at Webster Groves Subaru. Jim was great and attentive. He made the experience an easy and relatively stress free one. He was clear that he is there after you purchase the car, not was great and attentive. He made the experience an easy and relatively stress free one. He was clear that he is there after you purchase the car, not just leading up to it. I would recommend their dealership to anyone! More

Sales team great, Finance team not so much So I had a great experience with Jim Carpenter as my salesman. As a woman on her own he wasn't pushy and understood how crappy we can get treated whe So I had a great experience with Jim Carpenter as my salesman. As a woman on her own he wasn't pushy and understood how crappy we can get treated when car shopping. He was open and honest about other cars I wanted to look at. He gave me honest opinions on the Subaru vs Honda or Toyotas like it. He understood when I wanted to go elsewhere and test drive them before coming to a decision. And when I did decide to go Subaru, he helped me through the beginning of the paperwork process with care and explanations along the way. However, I had an appointment for 1:30pm to pick up my new car. It was a Wednesday. I figured it wouldn't be too busy in the middle of the day. I was wrong. Seems even though I had an appointment, every finance officer was in a meeting when I arrived. No one spoke to me for two hours. It took until 5pm to wrap everything up and all I was doing was buying it. I'd already picked it out and test driven it. I watched as new Subaru owners, buying new cars, were swept through and felt as though because I was buying used I wasn't as significant. By the time I was done and needed to clean out the car I traded in, I didn't have the energy. I was so mentally exhausted and had missed 3.5 hours of work I just wanted to go home and crash. I couldn't even get excited about having a new car. All in all, it was a good experience to find the right car and I wouldn't change that. I love my new car. However, I feel the finance department could use an overhaul. More

Pathetic Customer Service I bought a 2015 Toyota Corolla from Webster Groves Subaru on the 30th of December 2019. Within a month of driving the left axle of the car was making I bought a 2015 Toyota Corolla from Webster Groves Subaru on the 30th of December 2019. Within a month of driving the left axle of the car was making a horrible noise, which I reported to the dealership. This inquiry was horribly treated and was outright shunned by the management claiming that the axle wasn't touching the oil and hence its not their responsibility- BS! The axle is leaking the oil-how's it not a defect! The management's attitude was pathetic and it was a painful experience to talk to them. A horrible customer service awaits anyone who purchases a car from here. Not recommending it to anyone! More

Respect for women buyers, no pressure, good deal I first looked at a used (demo) Subaru Ascent. Jim Carpenter was knowledgeable but laid back and let me test drive it by running an errand in the ca I first looked at a used (demo) Subaru Ascent. Jim Carpenter was knowledgeable but laid back and let me test drive it by running an errand in the car. When I came back asking if they had any others with the features I wanted and he suggested I would be better off with a new one...which I ordered the next day. No pressure, no haggling, and just exactly what I wanted for a reasonable price. They even arranged to have the cream colored leather trim on the dashboard dyed to match the rest of the black dash. I have left dealerships in the past when I felt like I would have gotten better service if I had been a man. No problems at Webster Groves Subaru! More

We could not have asked for a better experience! Jim followed up on our internet inquiry to let us know he had another interested buyer before the van we were looking at was sold. We came in that evenin followed up on our internet inquiry to let us know he had another interested buyer before the van we were looking at was sold. We came in that evening and Ashwin and Jay were also amazing and accomodating! Everyone we encountered before, during, and after our sale was there to make it easy for us, our young kids and busy schedules. There was no doubt they went above and beyond for us to ensure we were completely satisfied with our purchase and experience. We would recommend Webster Groves Subaru to anyone and will definitely be going there first for our future purchases! More