Sunset Hills Subaru - St Louis

I made one quick call to see if they had any cars that matched my description and I was told they did and I came in and met jim Carpenter who is very kind. I bought the car! matched my description and I was told they did and I came in and met jim Carpenter who is very kind. I bought the car! More

Great experience buying a used car over the internet. Honest description, easy process and all done in one day! Thanks for a wonderful vehicle that fit our budget! Honest description, easy process and all done in one day! Thanks for a wonderful vehicle that fit our budget! More

Jim was very helpful and accommodating. The detail and paint crew did an outstanding job. I look forward to using this dealership in the future. I would recommend to friends. paint crew did an outstanding job. I look forward to using this dealership in the future. I would recommend to friends. More

Salesman was real personable. Car is as described. Waited an hour to sign the papers on a cash deal. Had to call back to find out they were ordering the plates. an hour to sign the papers on a cash deal. Had to call back to find out they were ordering the plates. More

Jim did everything possible to make the experience pleasant. He was quick and efficient in returning calls prior to my visiting the dealership and was extremely friendly and helpful throughout the ent pleasant. He was quick and efficient in returning calls prior to my visiting the dealership and was extremely friendly and helpful throughout the entire process. More

My experience historically buying a new car has not been favorable. However, after visiting Webster groves Subaru my behavior and attitude changed. When I first walked into the showroom I was met by a sales favorable. However, after visiting Webster groves Subaru my behavior and attitude changed. When I first walked into the showroom I was met by a salesman, Jim carpenter, he showed me all the features and options of a 2015 town and Country mini van. Jim was not pushy, but wanted to understand how he could sell me a car. After making the commitment to purchase the vehicle, Jim handed me off to Shay, the finance person. I expected to receive pressure to purchase an extended warranty from shay, but that was not the case. She knew what she was talking about, going over all of my options to finance the vehicle. I would highly recommend doing business with Webster groves Subaru, Jim carpenter, and shay to everyone in the area. I was in and out of the dealership in 2 hours and 11 minutes, what a great experience! More

Great experience overall! Jim was more of a helpful advisor and Very low key and helpful rather than pushy. They let us take the car overnight to really get it looked at. No surprises in finance aft advisor and Very low key and helpful rather than pushy. They let us take the car overnight to really get it looked at. No surprises in finance after warrenty sell though currently the used cars is a couple blocks away and had to go back and forth between the areas plus parking was a challenge. This will change when the new building is built later this year. More

Sean, Lisa, and Adam were a true pleasure to work with. They took great care of us and helped us get exactly what we wanted. Sean went the distance to get us the exact package and color combination. He They took great care of us and helped us get exactly what we wanted. Sean went the distance to get us the exact package and color combination. He also took us for a killer test drive and explained all the features of our vehicle. Lisa provided us with great information and helped us get linked up with Sean to narrow down our vehicle options. Adam made our financing process an absolute breeze. This guy is very knowledgeable and takes the time to explain all your options and packages. More

My First Subi My wife's first words to me after we purchased a new Outback, "I'm blown away by them!" This could not be a more true statement. My wife and I are Cos My wife's first words to me after we purchased a new Outback, "I'm blown away by them!" This could not be a more true statement. My wife and I are Costco members and decided to try the Auto Program out, which sent us here. Right from the start, Lisa, was reaching out via text, and very nice/not pushy. I wanted to go test drive a couple trim levels and check out the difference between the two motors. So called the dealer and Patty answered, and was one of the best experiences I have had talking with a receptionist. She was so happy, polite, and full of joy. Lisa was not in, so Sean took care of me from this point on. From start to finish, he was extremely polite, knew the product very well (was only unable to answer one question which he quickly found out the answer for me), and most importantly continued to show my wife and I the utmost respect. Even after he had made the sale, he continued to be a class act. His relaxed and personable demeanor made him very easy to talk to and deal with. Adam did the finances, and he fit into everything stated above. He was not pushy trying to sell different packages or continue to tell you stories about how this package saved him because he has horrible luck. He explained what they were, what they covered, and answered any questions we had about them. From start to finish the whole experience at Webster Groves Subaru was incredible and they might have made themselves a life long customer now. The only negative thing to say, the parking lot is bad, and kind of scary at times. It's small and very tight. With that being said, they will be moving to a bigger lot in the next year or so. Only suggestion, come up with an area/field for people to test out the X-Mode. More