Sunset Ford - Service Center

Desiree In service was great Took our truck in for an oil change and Desiree In service was great to work with, she got our truck in for service and out quickly, thanks for keepin Took our truck in for an oil change and Desiree In service was great to work with, she got our truck in for service and out quickly, thanks for keeping me updated! Thank you Desiree. -Toni Tonetti More

Worst service issues ever Where do I start? First, I don't trust them one bit, especially after bringing my truck into another Ford service shop. I scheduled a 9AM appointment, Where do I start? First, I don't trust them one bit, especially after bringing my truck into another Ford service shop. I scheduled a 9AM appointment, arrived at 8:55am. I had a scheduled oil change service and a "check coolant additive" which is basically a quick test on my current coolant. All said and done a max 1.5 job MAX, if they are slow. Anyways, ended up getting air filter replaced which is typically something I do since it is such an easy job and very fast. This time due to travel scheduke I asked them do go ahead and do it. Anyways, long story shorter I was there 3.5 hours. Yes, 3.5 hours. Part of the reason? Well, thru were going to wash and vacuum my truck. After waiting on truck over 2 hours I was told after asking "your truck is being finished up being washed, should be any second." 40 minutes later I walk outside and see my truck in a line in back. I ask the service rep what it means if truck is in line (the same rep who old me it was being finished named Desiree Conlon) and she tells me "that means they havent touched it yet." Really? Well, I ask them to just bring truck to me. When I get truck, guess what, a check engine light is on. It wasn't on when I got there, but they tell me it was. Funny that when I was called (I'll get into that soon) they never once mentioned "btw, engine light is on...should we run code?" Nope! Anyways they take it back into shop after treating me like an idiot, after I've waited over 3 hours. Guy comes back and says; it was because you were low on DEF. Mind you, low def triggers in cab and I was just under 1/2 tank prior to bringing. In fact, when they filled def I was given a container of remaining fluid practically full! Anyways, service manager just apilohozed, nothing more. The issue that really gets me is the call about "you have a coolant leak." Mind you, I just had the truck in for past inspection and rear differential rebuild and no issues, then left it parked (without driving) for a month! Suddenly I have a coolant leak? Anyways, they are telling me 5 hours of diagnostics (this seems standard for them) but I talk to repair tech and he says, "just minor dripping down bell housing." What does they repair sheet say? "Massive coolant leak!" Think about that... anyways, glad I didn't trust them. I leave, no refund for time left sitting around, just a "we are sorry," and I pull a trailer 7 hours through mountains, buying coolant just in case, always watching temps, and guess what...when I first left there was some coolant dripping (quarter size after almost and hour) but after trip and since then...zero drip, zero bell housing...nothing. Checking levels over a week later...nothing. Rememver, their service sheet said I had a massive coolant leak. Suddenly I felt like, perhaps someone just poured coolant down engine, which would indeed show dripping and pooling, and I'd say... "Oh no, let's fix it..." Then, 2,000 bucks later, after all the exhaustive diagnostics (basically removing intake and hose) they would have it fixed. Worst Ford dealer I have ever had service done. Called to manager of ford, left message and no returned call. Don't go there...I don't trust them. Also, if you do go...and they say something is wrong with truck take to another Ford dealer nearby; trust me...Have them look at your car...you'd be surprised at the difference in service, kindness, and perhaps diagnosis...I already informed multiple people in the area to let anyone and everyone know to take to another Ford shop...it is already happening... More