Sunset Ford - Service Center

Excellent customer service, I really felt they took the time to help me with my needs, fast service, kept me informed along the way and my truck is good as new! Thank you Sunset Ford! time to help me with my needs, fast service, kept me informed along the way and my truck is good as new! Thank you Sunset Ford! More

Very happy with the service, they were super busy and still had time to handle all my requests. Didn’t feel pressured to buy. Just real people wanting to talk about what you need. still had time to handle all my requests. Didn’t feel pressured to buy. Just real people wanting to talk about what you need. More

I find the people very abrupt. When my husband said it was a similar issue to when they had fixed it 2 years ago, the guy said “I didn’t work here two years ago so you need to tell me” it’s in our service was a similar issue to when they had fixed it 2 years ago, the guy said “I didn’t work here two years ago so you need to tell me” it’s in our service records, he didn’t need to be rude. He also told us the notes from making our appointment made no sense so we needed to explain it again. When I picked up the vehicle he handed me a paper and gave no explanation. Once I asked questions, he did give me some answers, but it was like he just wanted me gone. I will also say I miss your service of washing a car when You’ve worked on it. I’m honestly frustrated that I’ve had to bring my vehicle in for 3 substantial issues in 50k miles.... More

They always do a good job. This has been my dealer for 25 years. Before it was Sunset Ford, I knew most of the staff. years. Before it was Sunset Ford, I knew most of the staff. More

Great customer service, provided a ride home while my car was being worked on. The cost I was quoted actually came out almost 50 dollars cheaper! was being worked on. The cost I was quoted actually came out almost 50 dollars cheaper! More

Prompt service got the car in at time of appointment. Answered my questions. Waiting room was comfortable with coffee available. Would bring my car back. Answered my questions. Waiting room was comfortable with coffee available. Would bring my car back. More

The service department was great. Got my truck in on schedule and out earlier than expected. Work quality appears to be good. Service manager was courteous and pleasant. schedule and out earlier than expected. Work quality appears to be good. Service manager was courteous and pleasant. More

They are great, a little slow, would like a free loaner car. They are courteous and professional. I would receive Sunset Ford to a friend. car. They are courteous and professional. I would receive Sunset Ford to a friend. More

Horrible service. I made an appointment 3 weeks in advance and still had to jump through hoops and had to figure out my own rental car (and had to pay for it) when my work was all covered under warran advance and still had to jump through hoops and had to figure out my own rental car (and had to pay for it) when my work was all covered under warranty and the dealership knew what needed to get done weeks in advance. The counter staff was rude with everyone there on both days and I will NEVER bring my car back there for service, even though I bought it there. Several customers were made to wait for extended periods of time at the counter before anyone would even acknowledge them. When the time comes to buy another Ford, I’ll look elsewhere for that too. Not a good look for FORD. More

I feel like we have given this place a chance more than once. If they are not filling the skid plate full of oil, they are blaming us for damaging a rental that we put 80 miles on and it had 65,000 miles.. once. If they are not filling the skid plate full of oil, they are blaming us for damaging a rental that we put 80 miles on and it had 65,000 miles... Kenny is the only one there that I would trust, if you want to save yourself some heart ache go somewhere else. More