Sunset Ford - Service Center

Hello. I brought my 2012 Explorer in to have a coolant leak repaired. I brought it I’m the first week of April. After ordering my parts twice and keeping my car for an entire month, I finally got my car b leak repaired. I brought it I’m the first week of April. After ordering my parts twice and keeping my car for an entire month, I finally got my car back. During that time I called 3 times looking for information and did finally receive a call from the department letting me know that my parts had been delivered damaged. After that I received another message that my party had arrived yet again damaged. As this is my only car this put a certain amount of stress on myself and my wife. I was not offered a loaner or any other relief. I was then called on Letting me know they had gotten the parts and my car was done that same afternoon. In the shop for a month and worked on for less than half a day. This does not seem appropriate. I haven’t posted any reviews at this time but am definitely tempted. This seems something that needs some work. More

I had a very pleasant experience with the service department. They were installing the flashing brake light for me. It was very quick. Very friendly. department. They were installing the flashing brake light for me. It was very quick. Very friendly. More

We were dealing with an insurance issue about a stolen catalytic converter. Crystal was very patient, helpful and understanding. We hadn’t dealt with an insurance claim in 60 years. She showed us the way catalytic converter. Crystal was very patient, helpful and understanding. We hadn’t dealt with an insurance claim in 60 years. She showed us the way and told us what to expect. Thank you Crystal. More

It’s was easy and fast process, everyone was friendly and professional. The reminders were great. Will definitely come back again for service. Thank you professional. The reminders were great. Will definitely come back again for service. Thank you More

Great results, I figure; however, I'm on contract for an oil change every 3000 miles, not 5000 as the new sticker may have implied on the windshield. oil change every 3000 miles, not 5000 as the new sticker may have implied on the windshield. More

Too expensive for an oil change. I would not recommend Sunset Ford to anyone, because if their markup on service. This is not a good value! Sunset Ford to anyone, because if their markup on service. This is not a good value! More

Very friendly, reasonable price, and good quality work. The price they quoted me was actually lower than it ended up costing me. I will definitely come again. The price they quoted me was actually lower than it ended up costing me. I will definitely come again. More

Overall good experience. Took about 2 weeks to get on the books for routine maintenance but not bad considering COVID impacts. Great staff. Will return. books for routine maintenance but not bad considering COVID impacts. Great staff. Will return. More

Great price for oil change and tire rotation. Quick service to perform the oil change and tire rotation. The wait in the lobby was pleasant. service to perform the oil change and tire rotation. The wait in the lobby was pleasant. More