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Sunset Ford - Service Center

Sumner, WA

3.7
482 Reviews
Call Service Center (253) 826-7383

482 Reviews of Sunset Ford - Service Center

Sort by
December 03, 2021

I had my tires rotated and they failed to make sure the tires were at the correct pressure. Also I was told my appointment would be one hour and it was over an hour and a half. More

by JHERCHOLD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember
Report | Print
December 02, 2021

Service work is thorough and complete. Service Rep, Austin is very helpful and answered all our questions. More

by Telly Doak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin worked with us!
Report | Print
Dec 02, 2021 -

Sunset Ford responded

Telly, We appreciate your business, Austin and our team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

Dec 03, 2021 -

Telly Doak responded

Will definitely recommend Sunset Ford and your service department to our friends!

December 01, 2021

Sunset Ford is fast, knowledgeable and reliable. I would not take my vehicle anywhere else. More

by CHRISTINEJAMES049
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember.
Report | Print
Dec 01, 2021 -

Sunset Ford responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We look forward to seeing you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

December 01, 2021

They didn’t seem too excited to see us. But we understand the lack of staff and we got there late in the day. Truck was on time and they seemed a little more pleasant when we picked it up. More

by RTMITCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No sure or can’t remember.
Report | Print
Dec 01, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

December 01, 2021

This visit was for warranty work. Done ahead of time and great service. Efficient and respectful. More

by DANPASS337
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Desk Team
Report | Print
Dec 02, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your efficient and respectful experience with Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 30, 2021

Had a great experience.first time their.truck was serviced in a timely manner and service crew was helpful with up coming services to be done.thankyou.dennis f. More

by supermom1269
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott.tammy
Report | Print
Dec 01, 2021 -

Sunset Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 30, 2021

Tammy in service department was very thorough and excellent follow through I appreciate the shuttle service More

by LONESOMECOWBOY45
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tammy in service department
Report | Print
Dec 01, 2021 -

Sunset Ford responded

Thank you so much for your excellent review! We are so glad that Tammy had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 28, 2021

Oil change was a 1/2 quart low, still smells of burnt oil ( probably a spill ). I was under the impression that the multi point inspection would inflate all tires to proper PSI, it was not. You get what you More

by BEARD.ANDREWJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not throwing under the bus
Report | Print
November 28, 2021

My visit was pleasant and efficient. They got me in and out quickly with no issues at all. More

by lbregel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Nov 28, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 26, 2021

Rachel and Tammy and whole crew at Sun set Ford are awesome friendly people and great customer service above and beyond More

by limzjrleaito26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel
Report | Print
Nov 28, 2021 -

Sunset Ford responded

Thank you so much for your kind words for Rachel and Tammy, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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