Back

Sunset Ford - Service Center

St. Louis, MO

4.5
1,741 Reviews

1,741 Reviews of Sunset Ford - Service Center

Sort by
October 06, 2021

Every time I come to your service department it is a pleasant experience. You will always have my service needs. More

by Joe Meyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope, Bob Edwards Jr.
Oct 07, 2021 -

Sunset Ford responded

Thank you so much for the great review! Our team appreciates your business, and we look forward to your next visit with us.

October 06, 2021

Went smooth and was quick. Got me in very fast even when I didn’t have an appointment. More

by YOUDONTSAY10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schilling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glen Stute
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom shilling
Oct 06, 2021 -

YOUDONTSAY10 responded

I would differently go back again. Great service and people

Oct 07, 2021 -

Sunset Ford responded

Thank you so much for the fantastic review! We will see you next time.

October 05, 2021

Setup appt months in advance. Received confirming email and phone call. Dropped car off and was told there was no record of my appt. No clue who I dealt with More

by Jchpn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tailor Barnes
Oct 08, 2021 -

Sunset Ford responded

Thank you for taking the time to share this with us. We do apologize for this miscommunication and any frustration you have experienced. We do have 2 stores and some new hires, so we might have accidentally schedule you in the wrong store. I’m very sorry. If you would like to discuss this further, please reach out to me at your earliest convenience. - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

October 05, 2021

Service manager was polite and efficientThe recall work Service manager was polite and efficient The recall work was done quicker than I thought it would be. More

by HK9131956
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Oct 06, 2021 -

Sunset Ford responded

Thank you so much for the fantastic review! It was such a pleasure working with you, and we hope to see you again!

October 03, 2021

Thank for turning the job of replacing the engine in my Ford Fusion sooner than your projected time frame. More

by A_STENGEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Oct 04, 2021 -

Sunset Ford responded

Thank you for the fantastic review! It was such a pleasure working with you, and our team hopes to have the chance to work with you again.

October 03, 2021

Customer service folks were awesome and very helpful. Easy to make appointment and they also did follow up call More

by SUSAN.FRIEDMEYER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite, Tailor Barnes
Oct 04, 2021 -

Sunset Ford responded

We appreciate the great review, Susan! It was a pleasure working with you, and our team is here for any future needs. We will see you next time!

October 02, 2021

Outstanding support. Friendly, knowledgeable, courteous and helpful service representative. If I lived in St. Louis I would definitely come back to buy my next vehicle. When visiting my family, I recommend More

by dennis_bhti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Oct 04, 2021 -

Sunset Ford responded

Thank you so much for the fantastic review and recommendation! Our team truly appreciated the chance to work with you, and we are here for any future needs when you are in town!

October 02, 2021

Service is good if you can get inBought vehicle there Service is good if you can get in Bought vehicle there and put on waiting list to get service?? Debating on purchasing next vehicle there? More

by WSHWAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Sunset Ford responded

Thank you for the feedback. Our team appreciates your business, and we hope to have the chance to work with you again.

October 02, 2021

Everything was great. But it took 25 plus minutes to check in at 7:00 in the morning More

by kperotta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Oct 04, 2021 -

Sunset Ford responded

Thank you for taking the time to share this feedback with us. Our team appreciates your business, and we hope to see you again!

October 01, 2021

Bob was very pleasant from the start. Extremely knowledgeable, nice and funny. I asked what day he works so I can always be sure to ask for him. More

by SHELANRE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Oct 04, 2021 -

Sunset Ford responded

Thank you so much for the fantastic review! Our team is here for any future needs. We look forward to your next visit!

...
99
...