Sunset Ford - Service Center

Nice dealership. Spotless. Prompt service and attention. I’ll be back and will also be buying a new ford in 2024 Spotless. Prompt service and attention. I’ll be back and will also be buying a new ford in 2024 More

A very Pleasant person to work with at the dealership. Go back there any time Go back there any time More

Helpful employee. Made my experience enjoyable. Was checked in within a timely period. Gave me options on picking up my car. Made my experience enjoyable. Was checked in within a timely period. Gave me options on picking up my car. More

Worst service department yet! Had to make an appointment 3 weeks in advance for an oil change. Made the earliest I could schedule (8:30). Tried to call numerous times between 2:30 Had to make an appointment 3 weeks in advance for an oil change. Made the earliest I could schedule (8:30). Tried to call numerous times between 2:30 and 3 P.M. but no answer. Left a call back number. Waited 30 minutes and no call back. Finally had my wife drive me to the dealership to check on the status. The service adviser told me that there were 2 vehicles ahead of mine. What is the point of making an 8:30 appointment 3 weeks in advance just to find out my car has been sitting for over 6 hours without being addressed. Sadly I have purchased all but one of my new cars from Sunset over the past 30 years and up until now have been pleased with the dealership. This experience has left me soured on Sunset Ford! More

Had a great experience with Horgan and sunset ford as a whole. 10 out of 10 would return for future service. whole. 10 out of 10 would return for future service. More

The parts department is one of the best around. Competent professionals. The phone never rings forever like other dealers. Competent professionals. The phone never rings forever like other dealers. More

Mike Sensmeyer does a GREAT job. He attends to my F150 as I would. Keeps me informed and updated. He attends to my F150 as I would. Keeps me informed and updated. More

Morgan was so helpful and nice. She made the whole process painless and easy. Memphis helped me with my rental and she was outstanding as well. They make a great team!!! She made the whole process painless and easy. Memphis helped me with my rental and she was outstanding as well. They make a great team!!! More

Customer service was excellent starting with the individual answering the phone. The service I received from Brett Mathis was beyond exceptional. Both times I received service at Sunset Ford, he w individual answering the phone. The service I received from Brett Mathis was beyond exceptional. Both times I received service at Sunset Ford, he was very attentive and showed excellent customer service. You have a great employee and ambassador for Sunset Ford. I know others were involved in the excellent service I received, but they were behind the scenes and deserve just as much praise. Thank you! More

Good service and was in and out in a very short time. Unfortunately had to wait almost a month to schedule it, but I guess that couldn't be helped given circumstances beyond the dealership's control. Unfortunately had to wait almost a month to schedule it, but I guess that couldn't be helped given circumstances beyond the dealership's control. More