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Sunset Ford - Service Center

St. Louis, MO

4.4
1,759 Reviews
Call Service Center (314) 843-4431

1,759 Reviews of Sunset Ford - Service Center

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January 17, 2024

Morgan is a great service advisor, she was so busy when I brought my car in but she still greeted me with a smile and made sure to get me on my way quickly More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Boyd-Keys, Memphis Brewington
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Jan 18, 2024 -

Sunset Ford responded

Thank you so much, Brenda! We enjoyed working with you, and our team is here for any future needs.

January 17, 2024

Jordan was awesome and made us aware of all additional services offered. Thank you for your outstanding customer service More

by CHEEZHEAD2673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Sunset Ford responded

We appreciate your business and kind words. Our team is here for any future needs, and we hope to work with you again!

January 17, 2024

Friendly and know their stuff Prices are a bit on the high side. Booking lead time OK. More

by Tgbree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Sunset Ford responded

Thank you for the review and feedback! Our team hopes to work with you again!

January 17, 2024

Sunset has serviced my Escape since I bought it. They let me know if something needs taken care of. I appreciate that. More

by LAV6521
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Boyd-Keys
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Jan 18, 2024 -

Sunset Ford responded

Thank you so much for sharing! Working with you is always a pleasure; we will see you next time!

January 17, 2024

Morgan responds and follows up. Does what she says she’s gonna do. Service Dept did a nice job on my truck. Had a minor issue with the work and I brought it back and they took care More

by Doug.Thurman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Andracsek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Boyd-Keys
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Jan 18, 2024 -

Sunset Ford responded

Thank you so much, Doug! We truly enjoyed the opportunity to work with you, and our team is here for any future needs. Come back and see us!

January 12, 2024

The service dept is very poor, just asking for air in my tires seems to be a chore More

by UNITEDMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leah Hummell
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2024 -

Sunset Ford responded

We are sorry that you were dissatisfied with your experience. If you would like to discuss further, please feel free to call me. - Justin Heutel, Fixed Operations Manager. 314-467-1101 or jtheutel@sunsetford.com

January 07, 2024

The service was perfect great job super fast service great price and value A** perfection More

by Ginger55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Garcia
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Jan 08, 2024 -

Sunset Ford responded

We appreciate the outstanding review and your business! Our team is here for any future needs, and we hope to work with you again!

January 07, 2024

The dealer was great! Only negative if I had to say was the fact that the service writer was new, and knew nothing about the service on motorhome's. The service manager, J More

by Aisper1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssia Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer, Service Director
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Jan 08, 2024 -

Sunset Ford responded

Thank you for taking the time to share your experience with us. We are so happy to hear that our team took care of you, and we are here for any future needs!

December 23, 2023

Everything was done in a efficient way. All things were on time. I was very pleased! More

by BFARRIS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

Sunset Ford responded

Thank you for taking the time to share this with us! We're here for any future needs!

December 23, 2023

The staff was very courteous and knowledgeable, and did everything that they could to help us out More

by CRZYSRB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
Report | Print
Dec 26, 2023 -

Sunset Ford responded

We appreciate the outstanding review and your business. Our team is here for any future needs, and we hope to see you again!

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