Sunset Ford - Service Center

appointment not honored I made an appointment on a Friday evening for 7 a.m. on Monday to have my 2012 Fleetwood motorhome service. The motorhome has an F53 Ford chasis. I ma I made an appointment on a Friday evening for 7 a.m. on Monday to have my 2012 Fleetwood motorhome service. The motorhome has an F53 Ford chasis. I made the appointment with their service writer Mike. When I arrived on Monday at 7 am, I was told by their service writer Brett, that her wasn't sure that they could diagnose why my windshield motor would not turn on and that he wouldn't be able to get me in for at least another day. I had told Mike I was already late departing on my trip and he assured me he could get me in first thing Monday. I have had numerous vehicles serviced here before but not anymore. Update as of 5/11/15...I worked with Svc Mgr Justin who appologized for the situation and helped me get my money refunded for a part I purchased from their parts department before I left the day of my appointment. More

Green Ford Fiesta I was having shifting problems with my Fiesta, I took it to the dealership I bought it from and I felt like they never actually fixed the problem. I I was having shifting problems with my Fiesta, I took it to the dealership I bought it from and I felt like they never actually fixed the problem. I decided to bring it to Sunset Ford and everyone there was so helpful, Brett Mathis was especially helpful, he was very detailed on what he was going to do to fix the problem. Once it was all done he explained what he fixed on it and how the transmission works in my car. I really appreciate his help and kindness. Thank you all!!! More

Service Department Doing Things Right In the past year I have had two service events. A normal 10K mile maintenance; and a factory covered door panel replacement. On the door panel repla In the past year I have had two service events. A normal 10K mile maintenance; and a factory covered door panel replacement. On the door panel replacement the Service Manager and Advisor kept me apprised of the status, and scheduled the repair. Great experience. More

I would like to express my Greatest thanks for the experience I had with the Parts Department personnel at Sunset Ford.They went out of their way to make sure what I wanted was what I needed to repair experience I had with the Parts Department personnel at Sunset Ford.They went out of their way to make sure what I wanted was what I needed to repair my car.They asked questions that made me feel that they where concerned about getting me the correct part the first time.Hats off to the Parts Department at Sunset Foed More

On Friday, Aug. 2, I was forced to bring my Expedition in as I needed an emergency Repair. It was about 1:30 on Friday afternoon and I had a " Caliper " on my left front wheel that was frozen up and wa as I needed an emergency Repair. It was about 1:30 on Friday afternoon and I had a " Caliper " on my left front wheel that was frozen up and was registering aabout 400 degrees. The dealership was really booked up, but the Service Manager and Scott said they would work me in. The car was finished at about 5:30, all ready to go. I want to thank Scott and all in the service department for getting me in and taking care of the problem. This is the kind of service that makes for good customer relationships. Thank You. Jack D. Schutt 314-308-3386 More

Debbie went above and beyond to get my questions answered and made me feel like she cared about my concerns. This is a dealership that even when one is looking they don't force themselves on you be provide and made me feel like she cared about my concerns. This is a dealership that even when one is looking they don't force themselves on you be provide credible assistance. More