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1,755 Reviews of Sunset Ford - Service Center
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December 28, 2013
Service experience today: called Sunset Ford to order a part. Had the part number etc. Salesman asked me to double check that it was right, I did, called back in under 5 minutes. Suddenly he was at lunch a part. Had the part number etc. Salesman asked me to double check that it was right, I did, called back in under 5 minutes. Suddenly he was at lunch and could not talk. When I asked about the timeline to get order placed today, the response was "Honey, you have till 3:30." I'm sorry, what? I called him on it, got horrible attitude, he would not tell me his name, I was denied a request to speak to a manager, and was then hung up on. Called back, spoke to some other manager, and I doubt the actual parts manager will return my call. News flash! Women earn money, make purchasing decisions, and deserve respectful service. Misogyny at its worst. More
by Sarahstl
Employees Worked With
He refused to give me his name
August 03, 2013
On Friday, Aug. 2, I was forced to bring my Expedition in as I needed an emergency Repair. It was about 1:30 on Friday afternoon and I had a " Caliper " on my left front wheel that was frozen up and wa as I needed an emergency Repair. It was about 1:30 on Friday afternoon and I had a " Caliper " on my left front wheel that was frozen up and was registering aabout 400 degrees. The dealership was really booked up, but the Service Manager and Scott said they would work me in. The car was finished at about 5:30, all ready to go. I want to thank Scott and all in the service department for getting me in and taking care of the problem. This is the kind of service that makes for good customer relationships. Thank You. Jack D. Schutt 314-308-3386 More
by jackschutt55
Employees Worked With
Service Manager
February 27, 2013
Debbie went above and beyond to get my questions answered and made me feel like she cared about my concerns. This is a dealership that even when one is looking they don't force themselves on you be provide and made me feel like she cared about my concerns. This is a dealership that even when one is looking they don't force themselves on you be provide credible assistance. More
by larryb38
Employees Worked With
Debbie Diller
November 30, 2009
Every visit I've had with Sunset Ford has been a great experience. I've bought new vehicles, used vehicles and used their service department for routine maintenance, new tires, and body damage repairs. experience. I've bought new vehicles, used vehicles and used their service department for routine maintenance, new tires, and body damage repairs. Every employee I've had the pleasure of working with is helpful and friendly, and the prices are always reasonable. Sunset does a great job and I recommend them to my friends and family. More
by CSBetz
Employees Worked With
various
November 24, 2009
I have purchased all my vehicles at Sunset..I would recommend them to any and everyone! I was recently in the service department for a maintenance checkup. Everyone was very friendly and knowledgeabl recommend them to any and everyone! I was recently in the service department for a maintenance checkup. Everyone was very friendly and knowledgeable from the check in process to the check out process. Everything was completed in a very timely manner, and my car was washed and vacumed when I picked it up. I also really like the coupons I have received via email and in the mail. Thank you Sunset Auto Company! More
by erinmazzola
Employees Worked With
Nikki, Pat
