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1,756 Reviews of Sunset Ford - Service Center
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February 07, 2017
2017 Escape - 1st oil change and tire rotation - car damage Mr. Konnersman a quart too much? That's not what 3 service stations said; including a Ford dealership It just would have happened w/1 to many Mr. Konnersman a quart too much? That's not what 3 service stations said; including a Ford dealership It just would have happened w/1 to many More
by Barb Afton
January 19, 2017
It was a great experience of receiving my new vehicle from s This was a great experience at sunset, they have awesome customer service and they do everything in their power to help you get in the vehicle that u This was a great experience at sunset, they have awesome customer service and they do everything in their power to help you get in the vehicle that u want. More
by Stangguyjames314
October 04, 2016
To busy to handle a brake job I called on OCTOBER 3rd to set up an appointment at 430 on October 4th to have the front brakes changed out on my wife's Escape. I was informed at tha I called on OCTOBER 3rd to set up an appointment at 430 on October 4th to have the front brakes changed out on my wife's Escape. I was informed at that time that all appointments were booked but that is part of the quick lane service and no appointment was needed. Arrived a little before 430 and spoke to the advisor who then asked me if I was dropping it off for tommorow. I advised no I need the car and that is not an option. The brakes are squeaking and I need them changed out and cannot drop the car off. He then proceeded to tell me again that he can't do it tonight but I can drop it off for tomorrow and that he can't get to it tonight. ( They close at 6) I said well I guess I will go somewhere else. He smiled and said ok. This isn't the first time I have had problems with them able to do quick lane work before they close. Sunset ford get with the times every body works, every body needs their car and nobody likes sitting on the dealer one saturday. To sunset ford management ask your self how many people ( paying customers) get turned away just to take their money somewhere else. I will not be back to your St. Louis location for anything More
by Jeremiah 1981
Employees Worked With
Unknown
September 22, 2016
Customer service I just want to thank Anita for the excellent customer service. I was transferred to 3 different departments, multiple times until I was transferred to I just want to thank Anita for the excellent customer service. I was transferred to 3 different departments, multiple times until I was transferred to Anita. She had a smile in her voice with a warm and friendly demeanor. She went above and beyond answering my questions without transferring my call to other departments. Thank you again Anita for the exceptional service you provided. Great service goes a long way and people like you will keep my business along with my friends and family! More
by Amy
Employees Worked With
Anita Rumpsa
September 05, 2016
Warranty work with part being ordered. Mike was terrific in keeping me in the loop while ordering parts and the time frame I was to expect. Did several followup phone calls. I totally tru Mike was terrific in keeping me in the loop while ordering parts and the time frame I was to expect. Did several followup phone calls. I totally trust his information. More
by Bunny Mason
Employees Worked With
September 01, 2016
Great salesman I brought my car in for service and walked out with a "new" pre-owned car. I wasn't planning on buying when I came to Sunset Hills Ford, but after lo I brought my car in for service and walked out with a "new" pre-owned car. I wasn't planning on buying when I came to Sunset Hills Ford, but after looking and finding a great deal I couldn't pass up, Dan was my salesman. He was extremely knowledgeable, friendly and helpful. He answered all my questions, didn't put any pressure on me to buy or make a quick decision. My overall buying experience was very pleasant, thank you Dan :) More
by skl
Employees Worked With
Dan Dopuch
August 23, 2016
Service Dept Do not get your car serviced here. My auto was in an accident and they received a hefty check to fix it. They missed problems, ran the gas out of the Do not get your car serviced here. My auto was in an accident and they received a hefty check to fix it. They missed problems, ran the gas out of the car, it was filthy. They claimed recouping wash it due to the drought. They missed a huge problem. They claimed the AC wasn't working but when I got in the car it was perfect. They got spotty when I brought the car back because it was dripping oil, oil they didn't clean. More
by Maria12390
Employees Worked With
Ron Wohlstadter
August 12, 2016
Great Customer Service I have had the best service with Jason. He has always treated me with respect and never pressured me into something i didn't want. Great listener to m I have had the best service with Jason. He has always treated me with respect and never pressured me into something i didn't want. Great listener to my needs and wants. Could not be more pleased. More
by Sean abekasis
Employees Worked With
Jason Zeman
June 06, 2016
Saved the Day As I drove into town after a 4 hours drive from Chicago on a Friday afternoon, my power steering went out and I received a total of three malfunction As I drove into town after a 4 hours drive from Chicago on a Friday afternoon, my power steering went out and I received a total of three malfunction alerts. After rudely being turned away by three Dave Sinclair dealerships - Lincoln/GMC/Ford - I desperately called Sunset Ford and spoke with Jen Hall who was a tremendous help and coupled with Mike Konorsmann, saved the day! I dropped my Ford vehicle off on Friday evening and it was ready for pick up the following afternoon, so I was able to leave town on Sunday morning as planned. Sunset Ford made it a priority to get my car in and serviced knowing that I lived out of town and I am so appreciative of their help and excellent customer service. Thank you! More
by Anonymous
March 19, 2016
Casey is awesome Casey was very helpful and made sure we were happy with our purchase.he also was very upfront with what we were looking for and made sure to not waste Casey was very helpful and made sure we were happy with our purchase.he also was very upfront with what we were looking for and made sure to not waste our time. He gave us a great car at a great deal. We would be glad to work with him again and tell our friends More
by Jess schmidt
Employees Worked With
Casey Fowler
