Sunset Ford - Service Center

Debra Menard Debra is always helpful on every visit, has even been helpful to find out information for me above and beyond the scope of her job. very good work att Debra is always helpful on every visit, has even been helpful to find out information for me above and beyond the scope of her job. very good work attitude and always friendly. More

Oil change and tire rotation I had a wonderful experience getting my oil change taken care of. Sunset Ford stands behind what they promise. Had my oil changed today and it was don I had a wonderful experience getting my oil change taken care of. Sunset Ford stands behind what they promise. Had my oil changed today and it was done in an hour! Easy in, easy out! Thank you so much Jason Straub! :) More

Trade in first time I came in for an oil change and inspection. Instead I bought a new car all by myself. My husband was pleased. Dan was very helpful thru the whole pr I came in for an oil change and inspection. Instead I bought a new car all by myself. My husband was pleased. Dan was very helpful thru the whole process. We will be back this was our second car. More

Lonnie Pope Lonnie, provided outstanding service and was extremely courteous. Lonnie, accomadate my needs and got us in and out. I would highly recommend Lonnie a Lonnie, provided outstanding service and was extremely courteous. Lonnie, accomadate my needs and got us in and out. I would highly recommend Lonnie and Sunset Ford dealership on Gravios Rd. in St. Louis. Outstanding service prompt and courteous. If you need service work see Lonnie. More

Doug Sucher- Best of the best Not sure where to start other than it started with a distraught call on my end, to the service department at Sunset Ford. I was blessed that day to ge Not sure where to start other than it started with a distraught call on my end, to the service department at Sunset Ford. I was blessed that day to get Doug on the phone. I had never met Doug, never spoke with him and all he knew was I had purchased a Ford that was having issues with the engine when it should not be. After a long discussion, him hearing me out and truly listening,he told me he did not feel hopeful that the outcome would be what we wanted but he would take it on and go to bat for us. This man never waivered, we would receive phone calls daily to update us, even when the news was not good, he continued to fight for us. In the end Doug did just as he promised and did not give up on our cause! Ford eventually and finally decided to put a new engine in our vehicle...Im still not sure if they agreed with Doug or were just tired of hearing from him (lol), but none the less this man went above and beyond in every way imaginable. He restored our belief that at times with the right person in your corner, the right and just outcome can and will prevail. Thank you Doug, you truly are a gem of a man! Dean and Lisa Peters Now on to an email to the owners of Sunset Ford More

Auto Body Shop * Debbie Espey in body shop is friendly, professional and a quick problem solver. After auto body repair she even helped us coordinate mecanical work * Debbie Espey in body shop is friendly, professional and a quick problem solver. After auto body repair she even helped us coordinate mecanical work with service department on our other vehicle. * Jennifer in body shop is also friendly, professional and quick * Brett in service was also firendly, quick and professional. He knew we could not be without our vehicle for long and did his best to get our car fixed and and back to us within 1-1/2 days. We will only use Sunset Ford moving forward because of Debbie and Brett. More

She has great customer service and very friendly Lonnie is one great employee, She is the main one that always seems to get to the bottom of the problem and find the quickest solution and the best on Lonnie is one great employee, She is the main one that always seems to get to the bottom of the problem and find the quickest solution and the best one at that. You can tell that she knows what she is doing when it comes to Service and she provides great customer service at that. Lonnie is very personable and really cares about you and any problems that arise with your vehicle, she gets you in and out and takes great care of you. I would highly recommend asking for her when dealing with Sunset Ford at the Saint Louis location. More

Excellent Service and Helpfulness Lonnie Pope consistently goes above and beyond to help me almost as soon as I walk into the service area. Even when she is busy she is still friendly Lonnie Pope consistently goes above and beyond to help me almost as soon as I walk into the service area. Even when she is busy she is still friendly and takes time to help with any concerns. I would say her service and attitude is one of the main reasons I continue to come back. Thank you for all you do Lonnie! Jonathan Jansson More

A small dent and scratch brought me to Sunset I had a small dent and scratch on my 2017 explorer and stopped by to get an estimate from Sunset. I had the pleasure of talking with Debbie Espey who I had a small dent and scratch on my 2017 explorer and stopped by to get an estimate from Sunset. I had the pleasure of talking with Debbie Espey who was extremely kind and courteous and helped me with my estimate' When I received my estimate from my insurance co. it was low and Debbie walked me through the whole process and helped me tremendously. It was a situation were nobody wants to deal with a insurance claim but Debbie took care of everything;very friendly, kind and in my experience a great asset to Sunset Ford. A big thank you to Debbie. More

Smooth experience My moms 02 Ford Taurus was recently in the body shop. Debbie and Jennifer helped make this adventure go smoothly. I live in Mississippi and they were My moms 02 Ford Taurus was recently in the body shop. Debbie and Jennifer helped make this adventure go smoothly. I live in Mississippi and they were able to answer all my questions and were very responsive. My mom wasn't able to drive her car home, so they made arrangements to have it delivered to her home. Thanks for making things go smooth. Mark More