Sunset Ford - Service Center

Thank you for the great service Mike I want to thank Mike for going the extra mile, keeping me in the loop. Brought to my attention the issues with my truck and did not try to up sell me I want to thank Mike for going the extra mile, keeping me in the loop. Brought to my attention the issues with my truck and did not try to up sell me and kept me in the loop the whole time. Great service. More

Service visit was great experience Recently had my first oil change on my 2019 Ranger done as well as a recall with Sunset Ford. Service Advisor Lonnie Pope was very pleasant and profes Recently had my first oil change on my 2019 Ranger done as well as a recall with Sunset Ford. Service Advisor Lonnie Pope was very pleasant and professional as she has been in the past. Email correspondence with scheduled visit was very good as well. Thanks. More

Incredibly positive experience!! Bob went way beyond what I would call "good customer service" when we brought my daughter's older Ford car in for some diagnostics. His help was fast Bob went way beyond what I would call "good customer service" when we brought my daughter's older Ford car in for some diagnostics. His help was fast, complete, and incredibly helpful. Rather than get every dollar out of us that he could, he opted to give us excellent customer service that will ensure that we will be return customers of Sunset Ford's for a very long time. I have since purchased a pre-owned vehicle (of course, from Sunset Ford!)... and Bob has continued to be a valuable part of my automobile experience. More

Lonnie was very friendly and knowledgeable. She did A great job communicating with me the things that were needed on my vehicle. I highly recommend her to my friends and family for all their service need great job communicating with me the things that were needed on my vehicle. I highly recommend her to my friends and family for all their service needs on their Ford vehicles. More

Excellent Service Department Tech. George M noticed leak by transmission during oil change on 2016 Escape and made Brett Mathis aware of this and had me schedule appointment. to Tech. George M noticed leak by transmission during oil change on 2016 Escape and made Brett Mathis aware of this and had me schedule appointment. to get this taken care of. Brett left message that minor leak was due to trans drain plug not completely sealed from factory, fluid level was fine. 35 yrs. and counting using Sunset Ford. Thanks again George and Brett Tom Carnoske More

Tim Stewart was very helpful throughout the duration of my vehicle search. I would strongly recommend him to anyone who is looking to purchase a vehicle. my vehicle search. I would strongly recommend him to anyone who is looking to purchase a vehicle. More

good job i brought my truck into service and they did a great job. i will always recomend this dealership and the great service you get in service. i brought my truck into service and they did a great job. i will always recomend this dealership and the great service you get in service. More

Excellent Customer Service - Lonnie Pope Lonnie goes above and beyond to ensure you are up to speed on the service being performed to your vehicle. Very responsive and makes you feel like you Lonnie goes above and beyond to ensure you are up to speed on the service being performed to your vehicle. Very responsive and makes you feel like you are the only customer of the day which clearly I am not. Excellent representation of Sunset Ford. More

Great service, start to finish. These guys are a class act. The service department is honest and straightforward, thoroughly explain repairs before starting work, and provide options These guys are a class act. The service department is honest and straightforward, thoroughly explain repairs before starting work, and provide options when delivering bad news. My car was recently totaled, and I bought it, serviced it, and today bought my new car at Sunset (thanks Tim!). 'Nuff said. More

Excellent Customer Service I was having acceleration difficulties with my Fusion which created a very dangerous situation but Mike took care of me from start to finish when I br I was having acceleration difficulties with my Fusion which created a very dangerous situation but Mike took care of me from start to finish when I brought my car in. He assured me they would remedy the issue and even told me it could be covered under warranty. That was a relief in itself. He kept in touch to make sure I was informed every step of the way and made my experience with Sunset service a real pleasure. Thank you Mike! More