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Sunset Ford - Service Center

St. Louis, MO

4.5
1,740 Reviews

1,740 Reviews of Sunset Ford - Service Center

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October 08, 2020

Great dealership have always appreciated the customer service. The people are courteous and take care of you promptly. They always make sure that the services that they provide me is done correctly More

by JEANNINECZECH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Oct 12, 2020 -

Sunset Ford responded

Thank you for the review and excellent feedback. We appreciate your business!

October 07, 2020

I love the people working there. They are always ready to answer my questions and the service dept does a great job. We are a Ford family and will continue to be More

by LADYSHIRLEY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilhite, Jesse Cronk, Doug Bauer, Jeremy Davis
Oct 08, 2020 -

Sunset Ford responded

Thanks for being a proud supporter of Ford! Glad you enjoy your experience working with our team. We're always happy to help a loyal customer like yourself! :)

October 07, 2020

Great service team! Quality team work and they make you feel like your the only customer there. Would reccomend to anyone that drives a Ford! More

by BOB.EDWARDS
Recommend Dealer
Yes
Employees Worked With
Jacob Vorwerk, Jacob Klinckhardt, Bob Edwards Jr.
Oct 08, 2020 -

Sunset Ford responded

We appreciate the kind words, Bob! Thanks for supporting our service team.

October 06, 2020

Brett is fantastic to work with. He always goes above and beyond to make sure our experience is great! Thank you for always making things right! More

by ERIN
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Sunset Ford responded

We appreciate the fantastic review on Brett! Thanks for showing your support, Erin!

October 02, 2020

Mike is my go to representative at the dealership. He is super knowledgeable and incredibly professional. I won't take my truck anywhere else for service. I trust his judgement more than anyone else I've More

by kons163
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Oct 03, 2020 -

Sunset Ford responded

Thanks for giving Mike the praise he deserves! We appreciate your loyalty and are always happy to lend a hand. Best wishes from Sunset Ford.

October 02, 2020

All body and service work was completed as stated. Email updates regarding my body work were very helpful. Masks were worn by all employees during my visits. More

by MRRSNJEF2029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope
Oct 03, 2020 -

Sunset Ford responded

Thank you for the positive feedback! We appreciate your kind words and are always happy to provide a quality service.

October 02, 2020

Sean was awesome he got my car in and out in no time!!! I’m very satisfied with the service department. I will definitely go to Sunset for all of my needs. More

by kountzde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Fitzgerald, Sean Johns
Oct 03, 2020 -

Sunset Ford responded

We couldn't be happier to hear about your experience with Sean! Thanks for trusting the Sunset Ford family.

October 01, 2020

All good service done promptly. Price was a bit high for 3 hoses replaced with updated replacement due to manufacturing defective hoses This service should have been done with no charge due to manufacturin More

by bobkarpin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Sunset Ford responded

Thank you for the feedback. I am pleased to hear that our team provided you with top-notch service, but I apologize for the frustration with pricing. Warranty work is particular and laid out by the manufacturer. Our team strives to support our customers with these situations as best as possible, and if there is anything that we can do for you, please don’t hesitate to reach out. We appreciate your business and are here for any future needs. - Justin Heutel, Fixed Operations Manager - jtheutel@sunsetford.com or 314-467-1120

October 01, 2020

Lonnie Poe is my service advisor, she is very good about letting me know what my vehicle Maintenance needs are in a courteous and knowledgeable manner More

by kenmoonier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns
Oct 02, 2020 -

Sunset Ford responded

Thank you for the feedback, Ken. Glad Lonnie comes through to provide a satisfactory service!

September 30, 2020

The people were polite, quick and helpful. I was waited on pretty quickly . Everyone was wearing a mask, the place was clean and distancing signs were posted. More

by COOKIE530M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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