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Sunset Ford - Service Center

St. Louis, MO

4.4
1,759 Reviews

1,759 Reviews of Sunset Ford - Service Center

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August 22, 2023

Dropped truck off before they open for oil change and tire rotation they called and had my truck done and ready by eight o’clock after work they sent a curtesy car to come pick me up at work and take me More

by rebekah_eaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The driver that drive the curtsy car to pick me up
Aug 23, 2023 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! Our team truly enjoyed working with you, and we are here for any future needs. See you next time!

August 19, 2023

Sunset ford is always top tier when it comes to servicing my vehicle, love the service department. More

by Morgan.keys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Polston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssia Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Boyd-Keys, Memphis Brewington
Aug 21, 2023 -

Sunset Ford responded

Thank you so much for sharing this! It was wonderful working with you, and we hope to see you again!

August 19, 2023

I was glad to find out about the mobile service. Jordan was a pleasure to deal with More

by Carolschwartze
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Arendall
Aug 21, 2023 -

Sunset Ford responded

Thank you so much for the wonderful review and your business! We hope to have the opportunity to work with you again, and we will see you next time!

August 18, 2023

Disappointed in this visit. ..don't know if certain jobs were done in Works pkg or not More

by citygrandma5@att.net
Recommend Dealer
Yes
Employees Worked With
Leah
Aug 21, 2023 -

Sunset Ford responded

We are sorry that you were less than satisfied with your experience. If you would like to discuss further, you are welcome to reach out to me. - Justin Heutel, Fixed Operations Manager. 314-467-1101or jtheutel@sunsetford.com

August 14, 2023

The service was excellent. No compliant at all. They kept me informed. They repaired my car in a timely manner. It just seems the labor charges were excessive More

by JIMANDRITA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember
Aug 15, 2023 -

Sunset Ford responded

We appreciate the great review and your business. Our team wishes you many happy, safe miles. See you next time!

August 13, 2023

took car in over 3 wks ago to put a under cover carriage on, less than wk later came off again (did put new clips on) service rep was to call next day with next step, been over 2 wks and no call back. very More

by chickenlegs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leo Bernal, Morgan Boyd-Keys
Aug 14, 2023 -

Sunset Ford responded

Please know that here at Sunset Ford, we do our best to have our customers taken care of in a timely manner and strive to provide the best possible service. We are disappointed to hear that you had a less than outstanding experience with us. If you would like to discuss further, please feel free to call me. - Justin Heutel, Fixed Operations Manager. 314-467-1101or jtheutel@sunsetford.com

August 08, 2023

great people good dealership friendly goes above and beyound the service department got my truck out in a timely matter More

by TMULE44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher, Danny Schwartz
Aug 09, 2023 -

Sunset Ford responded

Thank you so much for the great review! Working with you was such a pleasure; our team is here for any future needs!

August 07, 2023

Sunset Ford is the best Ford dealership in St. Louis and the only dealership I trust servicing my vehicles. More

by JJCUCCHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Sunset Ford responded

Thank you so much! We truly appreciate your business, and we will see you next time!

August 07, 2023

All parties involved (office and mech techs) were professional, informative and courteous and investigated all options on my vehicle. while waiting, was asked by several others in office if I had bee More

by ERICSTL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Fitzgerald
Aug 08, 2023 -

Sunset Ford responded

We appreciate you sharing your experience with us, and we can't thank you enough for your business. See you next time!

August 04, 2023

Not a pleasant experience from two different service advisors, not at all looking out for the customer’s best interest l, and had to be reminded twice to place coupons that were mailed to me, in my name More

by tob89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Mathis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Fletcher
Aug 07, 2023 -

Sunset Ford responded

We strive to provide every customer with the 5-star service they deserve, and we are disappointed to hear about your recent visit. If you would like to discuss further, please feel free to call me. - Justin Heutel, Fixed Operations Manager. 314-467-1101or jtheutel@sunsetford.com

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