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Sunset Ford - Service Center

St. Louis, MO

4.5
1,740 Reviews

1,740 Reviews of Sunset Ford - Service Center

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November 12, 2020

Went in for service work on 2014 Flex PTU, front and rear differential fluid change. Mike my service advisor told me the price up front, told me what time it would be ready and he was right on his promise. B More

by psturgeon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Nov 13, 2020 -

Sunset Ford responded

Thanks so much for sharing this! We are so happy to hear that Mike made your visit top-notch. Our team appreciates your business, and we look forward to having you back again in the future!

November 11, 2020

I'm so greatful for Mark ,Nell, and Mike Sinsmeyers. they were so kind and patient with me they went out there way too get my truck back running More

by Connerfelicia34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Sunset Ford responded

This is wonderful to hear, and we truly appreciate your business! Our team is here for any future needs. Thank you for choosing Sunset Ford!

November 11, 2020

I recently had my 2013 Ford Edge serviced by Sunset Ford. They brought their mobile service van to my home and did a full works package to my car. Neal was the lead man and he did an A+ job. It was a fantast More

by KHEINRICHS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Sunset Ford responded

Thank you so much for the great review and for choosing our new Mobile Service option! We are so happy to hear that you enjoyed your experience, and the team provided you with top-notch service. We appreciate the recommendation, and we look forward to working with you again!

November 11, 2020

I came in just for an emissions test. Bob did some checking, and was able to get my vehicle in to get it done immediately with minimal wait. More

by SBERRY64532000
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Nov 12, 2020 -

Sunset Ford responded

Thank you for the 5-stars and your business. Come back and see us!

November 10, 2020

We just had tires replaced in the Service Department. The whole service staff is excellent and very helpful and kind. Our service advisor was Lonnie and she is wonderful! We highly recommend Sunset Ford More

by WILLIAMRUHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope, Doug Bauer
Nov 11, 2020 -

Sunset Ford responded

Thank you so much for your business and recommendation! We are happy to hear about your great visit and look forward to working with you in the future.

November 08, 2020

Love sunset ford service department.Service technicians are polite and professional!! They keep me up to date when my vehicle will need its next milestone for servicing!! More

by KEMASAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Sunset Ford responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

November 08, 2020

Excellent service, which is the reason for buying a Ford Explorer from Sunset Ford Always good value, great employees, great customer service, and quality work More

by Steve K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope
Nov 09, 2020 -

Sunset Ford responded

Hi Steve, thank you for your feedback! We’re happy to hear about your great experience with our service department, and we look forward to helping you out in the future!

November 08, 2020

From day 1 of buying my truck, Cory my sales rep has been great to deal with. Recent I had my truck repaired in the bodyshop Jennifer and Jackie kept me informed on the progress. I have had the best service More

by DRIBAUDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Polston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Kelly, Jacqueline Daugherty
Nov 09, 2020 -

Sunset Ford responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service. We are glad to hear that our efforts are paying off. Thanks again for choosing us and we hope to see you again next time!

November 08, 2020

Sunset was great with my “Works” service on my Ranger. Worked with Sean an Justin on this visit. Both were very professional and courteous and saw to my needs. As well normally work with Lonnie but she wa More

by cartkev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope, Sean Johns
Nov 09, 2020 -

Sunset Ford responded

We aim for excellence, and we’re thrilled to hear that you had a fantastic experience with us here at Sunset Ford!

November 07, 2020

Brett is an asset for you guys. Thanks for the great service! Will be back for sure! Service shuttle dropped me off and picked me back up. Customer service is a priority of Sunset. More

by C03bra-jeremy_k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Garcia
Nov 09, 2020 -

Sunset Ford responded

We really appreciate your feedback! It is great to hear our staff took such great care of you, and we hope to see you here again!

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