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Sunset Ford - Service Center

St. Louis, MO

4.5
1,740 Reviews

1,740 Reviews of Sunset Ford - Service Center

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November 20, 2020

Great and timely service! Nice and friendly staff. They serviced my car and returned it sooner than they had estimated. I appreciate the service department. More

by roymrobins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns
Nov 23, 2020 -

Sunset Ford responded

We appreciate your great review! Thank you for choosing Sunset Ford.

November 18, 2020

Always a great experience and we are loyal to Lonnie. She’s the best! Always friendly, responsive & gets the job done in a positive way More

by KYRLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Nov 20, 2020 -

Sunset Ford responded

Thank you so much for sharing this with us! We are so lucky to have Lonnie on our team, and it's great to hear that she continues to provide you with the outstanding service you deserve. Our team wishes you all the best and looks forward to your next visit.

November 18, 2020

The people were pleasant and professional but we had a set appointment for what should have been a short service that turned into a two and a half wait. I was told there was communication issues between t More

by rnhodge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2020 -

Sunset Ford responded

Thank you so much for bringing this to our attention! I am so sorry this happened during your visit. Being short handed 6 front line service staff members certainly does not help. It is always our goal to have our customers back on the road in a timely manner, and we do apologize for the wait time you experienced. We hope to have the chance to work with you again. If there is anything we can do for you, please reach out. Thank you! - Justin Heutel, Fixed Operations Manager - 314-467-1120 or jtheutel@sunsetford.com

November 18, 2020

I always take my car to Sunset Ford. Sean Johns, the Service Advisor was especially kind and helpful with my service needs. Chris Schmelig, a mechanic, was extremely helpful in explaining the problems More

by Goldenbarb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Schmelig, Sean Johns
Nov 20, 2020 -

Sunset Ford responded

We really appreciate your feedback! It is great to hear our team took such great care of you. We hope to see you here again!

November 14, 2020

Service was fine. Very fine. Wait was long. They had to do the service twice because there was a noise after first time. All good More

by BLACKDOG82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
November 14, 2020

The team at Sunset is always welcoming and friendly. Advice is very straight forward and honest. No pressure. Waiting area is large and comfortable to accommodate all that need. Shuttle service is a bon More

by tackesm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Johns
Nov 17, 2020 -

Sunset Ford responded

Thank you for your feedback! We’re happy to hear about your great experiences with our service department, and we look forward to helping you out in the future!

November 14, 2020

Mike and the team at Sunset always do a good job. The shuttle service Was a benefit since my service ended up being more than an oil and lube. More

by bill.cartee16
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Nov 17, 2020 -

Sunset Ford responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford!

November 14, 2020

Mike was great! Kept me updated on the service needed on my car. Timely repair on my vehicle. Everyone is friendly. Highly recommend Sunset Ford! More

by KELLIEWYMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Nov 17, 2020 -

Sunset Ford responded

Thank you for the outstanding review and recommendation! It was wonderful working with you, and we hope to see you here again!

November 13, 2020

My last service experience with Sunset Ford was absolutely painless. The guys that work there are friendly, professional, and good humored. It's enjoyable to take my car there for service. More

by MARYCNOLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Nov 17, 2020 -

Sunset Ford responded

Thank you so much for the great review, Mary! We always enjoy working with you, and we look forward to your next visit!

November 13, 2020

Service was prompt and very polite. The person I checked in with wiped all the appropriate surfaces in my car before getting into it. Another person was helpful when I picked up my car in getting the parkin More

by Joycelewispt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Nov 17, 2020 -

Sunset Ford responded

We truly appreciate the feedback on your experience. Our team strives to make every visit easy for our customers, and we are happy to hear that they were able to do that for you. Thank you for choosing Sunset Ford!

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