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Sunset Ford - Service Center

St. Louis, MO

4.5
1,741 Reviews

1,741 Reviews of Sunset Ford - Service Center

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December 31, 2020

We are not real happy. We bought the truck new in 2015. We have had a problem with a rough idle every since. It is still not fixed. Now they cracked our windshield and did not say anything. Eventide we bri More

by kathy-kelley
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Michael Wilhite, Mike Konersmann
Jan 05, 2021 -

Sunset Ford responded

Kathy, we are sorry to hear about this. Please know that here at Sunset Ford, we take a lot of pride in caring for and maintaining our customer's vehicles. We would like to speak with you to get some additional information so we can address this. At your convenience, reach out to Justin Heutel, Fixed Operations Manager, at 314-467-1120 or jtheutel@sunsetford.com.

December 31, 2020

Excellent service department that is why we bought our car at Sunset! Sales department as well as service department are excellent. Courteous and always so helpful! More

by KEITHSCHULTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Sunset Ford responded

Thank you for the fantastic review! Our team always enjoys working with you, and we appreciate your business. We look forward to your next visit!

December 31, 2020

Everthing was very smooth. Salesman even warned that it could take a couple of hours which I didn’t mind. He was very professional and very pleased with the whole service More

by Lawrence Bauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kendall
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Johns , Jacob Klinckhardt
Jan 04, 2021 -

Sunset Ford responded

Thank you for the review and for choosing Sunset Ford! Our team is here for any future needs, come back and see us!

December 30, 2020

What can I say.....the overall visit was excellent the service adviser was diligent and very detailed as to what I needed the parts were in stock and the service technician was right on the money with the More

by JMCCONNELL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim McConnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Konersmann
Dec 31, 2020 -

Sunset Ford responded

Thank you for sharing this with us! Our team strives to provide each customer with the best possible service, and it is great to hear that they did just that for you. We are here for any future needs, come back and see us!

December 30, 2020

I bought my Explorer from Sunset and get all of my service work done there...they take good care of my SUV for a reasonable price and are always very timely and professional! More

by JOECOLLINS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hubble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Konersmann, Doug Bauer
Dec 31, 2020 -

Sunset Ford responded

We appreciate your business, Joe! Our team always enjoys working with you, and we look forward to your next visit!

December 30, 2020

Brett was very helpful with getting my 2018 F-350 serviced. He got me in on time and it was finished as he promised on time. I am very satisfied with the service that I get from Sunset Ford service D More

by Jake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Sunset Ford responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

December 30, 2020

I like coming to this location it’s close to where I live staff are friend they greet me as as I pull up they take good care of me More

by DEXCELTEMPS
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Dec 31, 2020 -

Sunset Ford responded

Thank you so for the great review and for choosing Sunset Ford! We look forward to your next visit.

December 24, 2020

Very nice place to take a vehicle hfksksksndjs down sis she she she s s sis she wow s sis w she w she w. W More

by Greg aegertwr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Sunset Ford responded

Thank you for the 5-stars!

December 24, 2020

So happy you’re my local dealer. Completely satisfied when we purchased our Explorer and completely satisfied with the service we’ve received. Over the last 6 years. More

by Arneldo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wymer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyonr
Dec 28, 2020 -

Sunset Ford responded

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your repeat business. We look forward to helping you out in the future in any way we can.

December 24, 2020

I’ve purchased my last two cars here, and have been happy with the service. I normally work with Brett, and he has been great to work with, but on days when he wasn’t working, I have worked with many of the More

by ARitter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Sunset Ford responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford!

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