Sunset Ford - Service Center

Will never use this dealership for service again. Diesel tech has no suggestions for direction, advisor quotes alignment with replacing shocks. Have spent thousands here and everybody just guesses. tech has no suggestions for direction, advisor quotes alignment with replacing shocks. Have spent thousands here and everybody just guesses. More

Doug was very friendly. Explained they were running behind but my cae would be finished before closing. Once done he explained everything that was checked. behind but my cae would be finished before closing. Once done he explained everything that was checked. More

First time I have been to Sunset . Had my old 2001 F250 7.3 with close to 300k repaired. No problem from start to finish.No surprise bill the repair quotes were what they said. 7.3 with close to 300k repaired. No problem from start to finish.No surprise bill the repair quotes were what they said. More

It was a pleasant experience so far on my buying & service on f-150. This is second new truck I purchased from Sunset, first being 01 f-250. Took care of my pop up brake-problem displayed on dash prom service on f-150. This is second new truck I purchased from Sunset, first being 01 f-250. Took care of my pop up brake-problem displayed on dash promptly and correctly. Advisor courteous & helpful. Warranty on new purchases brought me back for second new purchase. Keep up good work and I like the car wash added in service visits also More

they did great work. however, I came in with a fleet discount showed the service guy and he ok let's set this up. 3 and half hours later I find out that they do not work with that fleet and at that poin discount showed the service guy and he ok let's set this up. 3 and half hours later I find out that they do not work with that fleet and at that point I had to use them because I had lost most of my work day. More

Mostly happy with the work but, for the second time in a row, I had a slight oil leak (likely from under-tightening the oil pan screw). Not happy with oil on my driveway and garage floor. row, I had a slight oil leak (likely from under-tightening the oil pan screw). Not happy with oil on my driveway and garage floor. More

Lonnie is awesome. Her customer service skills & communication made me feel at ease and plan ahead for the timing of my service work. I will definitely be back. communication made me feel at ease and plan ahead for the timing of my service work. I will definitely be back. More

Listened to concerns and reviewed all items in detail. They kept me updated on the status of each item. Pickup was quick and simple with full breakdown of each item of concern. They kept me updated on the status of each item. Pickup was quick and simple with full breakdown of each item of concern. More

I was impressed w/ how fast the service was. I will not I was impressed w/ how fast the service was. I will not be going back to Dave Sinclair again, Sean Johns did a great job for me. Unfortunately my pro I was impressed w/ how fast the service was. I will not be going back to Dave Sinclair again, Sean Johns did a great job for me. Unfortunately my problem is a lot better , but is not fixed, I still have a shaking in the front of my truck. Thank you all for your help. Russ Jost More

Good customer service. . The individual that helped us (Sean) is awesome... Friendly, professional, helpful and efficient when we came in. Also noticed was good job in service office area with taking COV (Sean) is awesome... Friendly, professional, helpful and efficient when we came in. Also noticed was good job in service office area with taking COVID precautions . More