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Sunset Ford - Service Center

St. Louis, MO

4.5
1,741 Reviews

1,741 Reviews of Sunset Ford - Service Center

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January 23, 2021

There services were very good.Doug took very good care of us. It was our first time using Sunset Ford for service on our Ford Explorer More

by Rodkschram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Jan 26, 2021 -

Sunset Ford responded

Thank you for sharing this and for giving our service team the chance to earn your business. It was a pleasure having you here, and we hope to see you again!

January 22, 2021

It was a great experience and the service was great. The waiting area was very clean and nice. Everyone was also very friendly and helpful. More

by MALLORY.M.SULLIVAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Jan 26, 2021 -

Sunset Ford responded

Thank you for the great feedback, Mallory! It was such a pleasure working with you, and our team is here for any future needs. Come back and see us!

January 22, 2021

Always professional and courteous. They kept me up to date every step of the way with my body shop repair and also had my oil change and tire rotation taken care of. I am a long-time customer of Sunset F More

by lkisling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Kelly, Jacqueline Daugherty
Jan 26, 2021 -

Sunset Ford responded

We appreciate your taking the time to share this with us! Our team always enjoys working with you, and we can't thank you enough for your repeat business. We look forward to your next visit!

January 21, 2021

Mike Whilhite is always very helpful when ever I have had a question regarding service on my vehicles. Doug Sucher has always helped with any service and warranty work as needed. When I am ready to purchase More

by PEADAMS63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Sucher, Michael Wilhite, Howard Wood
Jan 22, 2021 -

Sunset Ford responded

Thank you so much for the great feedback from our team! We are so happy to hear that they have you covered and have been a support for you. It is a pleasure working with you, and we look forward to your next visit. We truly appreciate your business!

January 20, 2021

I really appreciate the way Lonnie and Doug in service have been able to work with me to get an ongoing problem fixed. They were able to get my truck into the shop, find and fix an ongoing problem. I ap More

by MIKE_AX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope, Doug Bauer
Jan 21, 2021 -

Sunset Ford responded

Thank you for taking the time to share this! We are very happy to hear that our team could help, and we appreciated the chance to work with you. We wish you all the best and are here for any future needs!

January 20, 2021

Loved that they came to my house to do my oil change. The the mobile service was super convenient. A little pricey, but completely worth it. Saved my time and kept me from having to wait in a public area for More

by Terri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angelo Galasso, Ashley Godfrey
Jan 21, 2021 -

Sunset Ford responded

Thank you so much for the feedback! We are proud to be able to offer this to our customers and appreciate your making an appointment with us. Our team hopes to work with you again!

January 20, 2021

My experience with Sunset service department has been a pleasant one. Brett Mathis has been very prompt and courteous everytime I've been there. I will continue to do business with Sunset ford. More

by Chris Thorpe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

Sunset Ford responded

Your comments keep us motivated and working hard for all our guests. We appreciate your business and look forward to your next visit with us! Take care!

January 19, 2021

Well, Sean and Doug were extremely friendly, professional, and very courteous. Can’t say enough about them. Customer service was excellent, communication was great, and priced very fair. More

by jpsmith3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Sucher, Sean Johns
Jan 20, 2021 -

Sunset Ford responded

Thank you so much for the great review and kind words for the team! We really appreciate your business, and we hope to have the chance to work with you again.

January 19, 2021

Backup camera stopped working on my 2019 Fiesta and they made my 4 day wait only a day and did everything perfect! Will be back! More

by JaimeP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Jansen, Sean Johns , Ashley Godfrey, Bob Edwards Jr., Sydney Smith
Jan 20, 2021 -

Sunset Ford responded

Thank you for sharing this with us, Jamie! It is great to hear that the team had you back on the road in a timely manner. We are here for any future needs!

January 19, 2021

Brett has always been great when I have taken my Mustangs in for service. Love working with him, he's very knowledgeable and very good and explaining technical details. Thanks Brett! More

by JoshG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Sunset Ford responded

Thank you, Josh! It is always a pleasure working with you, and we look forward to your next visit!

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