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Sunset Ford - Service Center

St. Louis, MO

4.5
1,741 Reviews

1,741 Reviews of Sunset Ford - Service Center

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January 30, 2021

Brett was fantastic! My suv was towed in with a check engine light and he was able to get it in within a few days without an appointment. I’m so grateful Sunset took care of me. They even delivered my ve More

by Jennifer H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Noeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim McConnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Sucher, Danielle Jansen, Jon Ventimiglia, Ashley Godfrey, Sydney Smith
Feb 01, 2021 -

Sunset Ford responded

Thank you for sharing this with us, Jennifer! We are so happy that we could take care of your vehicle, and we appreciate your business. It is always a pleasure working with you, and we are here for any future needs!

January 30, 2021

Fast, friendly, and took COVID safety precautions seriously - staff all wore masks (and they urged customers to as well) and kept surfaces clean. They are honest and consistently provide good service More

by jadeblue86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Feb 01, 2021 -

Sunset Ford responded

Thank you so much! Our team is working diligently to keep our facility safe for everyone. We appreciate that you gave us the chance to work with you. We hope to see you again!

January 29, 2021

Very courteous. Waiting room was very nice and clean and they finished what they were doing faster than I thought they would.Coffee was good More

by bcmang
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Feb 01, 2021 -

Sunset Ford responded

Thank you so much for the fantastic feedback! It was great having you here, and our team is here for any future needs!

January 29, 2021

Excellent service. Very timely and thorough. Service Advisor was very professional and explained the service to be performed and the cost. He phoned in a timely manner when the car was ready for pickup. More

by Ford service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Feb 01, 2021 -

Sunset Ford responded

We appreciate the 5-stars and your business! It is great to hear that our team took care of you, and we are here for any future needs.

January 28, 2021

The service department at Sunset Ford is the best I’ve ever been to it is very clean and is constantly being sterilized since the Covid outbreak, keep up the good work More

by Bozz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilhite, Mike Konersmann, Lonnie Pope, Doug Bauer, Sean Johns , Bob Edwards Jr.
Jan 29, 2021 -

Sunset Ford responded

Thank you so much for taking the time to share your feedback! We are doing our best to ensure our team and customers are safe in our facility, and we appreciate that you see that and felt that way. We are here for any future needs!

January 28, 2021

An exceptional, friendly experience each and EVERY time I have visited the last 10+ years! Doesn’t matter which Service Rep .... just great friendly and courteous people! More

by DMeeker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Jan 29, 2021 -

Sunset Ford responded

Our team truly appreciates your loyalty, and we always enjoy working with you! Thank you for choosing Sunset Ford!

January 28, 2021

Great place to take your vehicle. Very friendly! Very quick and accurate with the work. Service advisor was very helpful and he was very kind and respectful! More

by priester199
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Jan 29, 2021 -

Sunset Ford responded

Thank you for the outstanding feedback! It was a pleasure having you here. We will see you next time!

January 27, 2021

Good work at reasonable price. Xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx. More

by ralph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Jan 27, 2021 -

Sunset Ford responded

Thank you for the review, Ralph!

January 26, 2021

Mike’s greatService always done rightChanged Mike’s great Service always done right Changed dealership Like the free car wash Staff always friendly Waiting room provides hot chocolate which More

by KKREULING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Sunset Ford responded

We appreciate you sharing this with us! Our team is lucky to have Mike, and we're glad that he made your visit top-notch. We look forward to your next visit!

January 24, 2021

Brett was very helpful and polite thank you so much.He told me that some one will call me when the tags come in next week More

by hookmr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Sunset Ford responded

Thank you for the great rating and feedback for Brett! We appreciate your business, and we look forward to your next visit!

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