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Sunset Ford - Service Center

St. Louis, MO

4.5
1,741 Reviews

1,741 Reviews of Sunset Ford - Service Center

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February 04, 2021

Friendly workers; patience with customer questions; nice waiting area; respectful of Covid concerns and implementing safety procedures for a safe and pleasant experience. Plan to return for all vehicle serv More

by aleen_davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Feb 05, 2021 -

Sunset Ford responded

Thank you so much for the kind words and recommendation! Our team strives to make sure every customer is comfortable at our dealership, and it's great to hear that you enjoyed your time with us. We wish you all the best, and we look forward to your next visit!

February 03, 2021

I've used other Ford dealers in the past, there is no comparison between other dealerships and Sunset Ford, Sunset Ford is the best! Thank you! More

by BOB GREER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Feb 04, 2021 -

Sunset Ford responded

Thank you so much for sharing this, Bob! Our team enjoys working with you, and we appreciated the chance to earn your business. Come back and see us!

February 03, 2021

Thanks so much for getting my brakes and my oil change done so quick. Very friendly and easy to work with. Very happy customer. Thanks Again. More

by SMCRONK67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Cronk
Feb 04, 2021 -

Sunset Ford responded

Thank you for the 5-stars and great feedback! It was a pleasure working with you, and we will see you next time!

January 31, 2021

Service generally does a great job for me. They are efficient and keep me on track for all required scheduled service. I recommend Sunset Ford. More

by SWILLEYMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Feb 01, 2021 -

Sunset Ford responded

We appreciate your business and recommendation! Come back and see us.

January 31, 2021

Lonnie was wonderful to work with and she was extremely helpful. I look forward to working with her in the future and will be back for all my truck’s needs. More

by JOKERST44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Feb 01, 2021 -

Sunset Ford responded

Thank you so much for the kind words for Lonnie! We are very lucky to have her on our team. We look forward to your next visit!

January 31, 2021

My experience was good. Mike , my service advisor, was very friendly, and made me feel welcome. He listened to my concerns and explained everything that was covered in the servicing of my car. I will re More

by jenniesawyer
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Feb 01, 2021 -

Sunset Ford responded

We appreciate the great rating and your kind words! It was great having you here. Thank you for choosing Sunset Ford!

January 31, 2021

Best service department I have been to in a long time. Will be back for other services in the future. The service department is friendly and welcoming to new customers. More

by Katiemmendoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Feb 01, 2021 -

Sunset Ford responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

January 31, 2021

Lonnie always makes the service experience pleasurable. She cares about the customer and always pays attention to detail. Comfortable atmosphere to wait while our vehicle is being serviced More

by bob92691
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Feb 01, 2021 -

Sunset Ford responded

Thank you for your business. See you next time!

January 30, 2021

Sunset Ford was great! Mike Sensmeyer was a real professional. He kept me updated on the progress of my repairs, cost estimate of the repair, and when it would be ready. Received my car back like no More

by psturgeon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! Mike is an asset to our team, and we love to hear that he made your visit top-notch. It was such a pleasure having you here, and we hope to see you again!

January 30, 2021

I would recommend Sunset Ford’s service department to anyone. They have always fixed my truck correctly the first time. Service staff is always friendly . More

by jbrogers08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Feb 01, 2021 -

Sunset Ford responded

Thank you for your business and recommendation! Our team is here for any future needs!

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