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Sunset Ford - Service Center

St. Louis, MO

4.5
1,741 Reviews

1,741 Reviews of Sunset Ford - Service Center

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February 19, 2021

Gary has great Customer Service skills, listens to your needs and gets it done! I talked to him once on a random parts call and knew right then that he is my go to guy in Parts! It sucks bein good cause yo More

by squatnuke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Sunset Ford responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

February 19, 2021

The staff at sunset did a great job getting my vehicles issues repaired and kept me well informed of the process and progress.Thanks to all involved. More

by Happycamper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Feb 22, 2021 -

Sunset Ford responded

We appreciate the 5-stars! Thank you for choosing Sunset Ford!

February 16, 2021

Always friendly and prompt service. Never try to “up-sell” truly unneeded products or services. Cars always ready at the time promised. Always go out of their way for customers. More

by JGADELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope, Doug Bauer
Feb 17, 2021 -

Sunset Ford responded

We appreciate the outstanding review! Our team strives to provide each customer with the best possible service, and it's great to hear that they did that for you. Thank you for choosing Sunset Ford! We will see you next time!

February 16, 2021

Brett was very helpful I brought my truck in the dive through he tested the battery it tested bad he wrote it up then got over Russ who dispatched it out to Jessie the tech he removed old battery install More

by Ronald.Laurent11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Cronk
Feb 17, 2021 -

Sunset Ford responded

Thank you! Happy to hear that our team could help. We wish you all the best, come back and see us!

February 14, 2021

Mike wilhite is a great,he is very helpful and very accomadating.He is my go to for service and recommendations.MIKE is always helful More

by guscosimo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Feb 15, 2021 -

Sunset Ford responded

Thanks for the 5-stars and the feedback!

February 14, 2021

Top notch service as always. We never have to worry about anything when Sunset takes care of our vehicles. Everyone is always great to work with. More

by Jennifer H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Konkel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Sucher, Jesse Cronk, Doug Bauer, Sydney Smith
Feb 15, 2021 -

Sunset Ford responded

Thank you, Jennifer! It is always a pleasure working with you!

February 14, 2021

Excellent service, thorough and efficient. Car was done when promised and all work was completed satisfactory. Easy to get in and get required maintenance done. More

by Smith2738
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Sunset Ford responded

Thank you for taking the time the leave us a great review! Our team truly enjoyed having you here, and we look forward to working with you again.

February 14, 2021

Although I’m disappointed that I had engine problems again, right after a brand new engine was just installed 5000 miles ago, the service I received was superior from your service dept. and Enterprise! More

by Wcdaniel66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Sunset Ford responded

We appreciated the feedback, and our team is here for any future needs!

February 13, 2021

Lonnie is your best asset. Her customer skills are outstanding. Thank you Lonnie!!!! Please remind service team to set tire settings per list on door. They always under inflate the tires and I have t More

by John.krebsbach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Feb 15, 2021 -

Sunset Ford responded

Thank you so much for the review! We are very lucky to have Lonnie on our team, and she is a true asset. We appreciate your business and feedback, and we hope to work with you again!

February 13, 2021

Glove box door was off track. Doug and a technical, don't know his name, fixed it in 2 minutes. Thank guys, you are the best. More

by vancleavep51
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Feb 15, 2021 -

Sunset Ford responded

Happy to hear that our team could help! We will see you next time.

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