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Sunset Ford - Service Center

St. Louis, MO

4.5
1,741 Reviews

1,741 Reviews of Sunset Ford - Service Center

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March 12, 2021

Great atmosphere friendly knowledable staff great work ethic prompt service would recommend to family and friends will bring my vehicle here for all my service needs More

by LINDHORSTANDSONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Mar 15, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review and recommendation! We look forward to your next visit!

March 10, 2021

Mike wilhite was superb throughout whole experience. He kept me up to date on part order and handled everything very professionally. Would highly recommend Sunset for all your auto needs More

by LSIDBERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Hubble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilhite, Mike Konersmann, Jesse Cronk, Doug Bauer, Bob Edwards Jr., Sydney Smith
Mar 10, 2021 -

Sunset Ford responded

We appreciate your business and recommendation! Come back and see us!

March 10, 2021

I would never go back! Worst experience I’ve ever had and I’m still going to have to it somewhere else to be fixed right More

by shamusanthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lonnie Pope
Mar 10, 2021 -

Sunset Ford responded

I am so sorry to hear your experience did not go well. I would be happy to help if you would like to discuss further. Please feel free to contact me. Thank you, Justin Heutel , Fixed Operations Director, 314-467-1120 or jtheutel@sunsetford.com.

March 10, 2021

Great communication regarding progress on repairs. Identified available warranty coverage to reduce repair cost. Offered loaner vehicle when repairs ran more than a couple of days. More

by RICKS8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Mar 11, 2021 -

Sunset Ford responded

Thank you for taking the time to share this with us! It was a pleasure working with you, and our team is here for any future needs!

March 09, 2021

I purchased my Ford Focus at this Ford dealership back in 2016 and they have been with me ever since then - from oil changes, to tire rotation and also when I needed body work done. They have the best custom More

by alyssamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Kelly
Mar 10, 2021 -

Sunset Ford responded

Thank you so much for sharing this with us! It has been such a pleasure working with you over the years, and we truly appreciate your loyalty. Our team is always here for you. We will see you next time!

March 09, 2021

Absolutely great service from Mike Wilhite and Sunset Ford!! Got the appointment day/time that I wanted and they got me in and out quickly. More

by mbryzeal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Mar 10, 2021 -

Sunset Ford responded

Thank you for the outstanding feedback! It was wonderful having you here, come back and see us!

March 06, 2021

I always take my vehicle to Sunset Ford for service their staff is friendly and very knowledgeable, I love the way they clean my car to protect me from Covid, I feel real safe there More

by Bozz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Konersmann, Lonnie Pope, Doug Bauer, Sean Johns , Bob Edwards Jr., Sydney Smith
Mar 08, 2021 -

Sunset Ford responded

Thank you for taking the time to share this with us! Our team has been working extra hard to ensure we are protecting every customer. We appreciate your business and look forward to working with you again!

March 06, 2021

I very much appreciated being able to drop my car off via a tow and being worked in for service. All of the service people were very helpful, Loni of course is my fave. But it was very disturbing that it too More

by Cheryl M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Mar 08, 2021 -

Sunset Ford responded

Thank you for the feedback, Cheryl! It was a pleasure working with you, and our team is here for any future needs!

March 05, 2021

Service advisors are always eager to help, great attitudes, and easy to deal with. I was kept in the loop about my vehicle's progress, and service was completed as promised! More

by Matthx2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Mar 05, 2021 -

Sunset Ford responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

March 05, 2021

Brett was great, always takes great care of me when I come in. I’ve been going there for 15 years now, and will continue to. More

by B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Sunset Ford responded

Thank you for sharing this and for your loyalty! It is always a pleasure working with you, and we look forward to your next visit!

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