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Sunset Ford - Service Center

St. Louis, MO

4.5
1,741 Reviews

1,741 Reviews of Sunset Ford - Service Center

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March 21, 2021

Great service as always! Lonnie is the most helpful representative, she always goes above and beyond to make sure every visit is as quick as possible. More

by JAMIEHOUSTON3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Mar 22, 2021 -

Sunset Ford responded

Thank you for the feedback. It's wonderful to hear that Lonnie made your visit with us fantastic.

March 21, 2021

Got in and out in a timely manner. Brett was helpful and very professional. The only problem is the days it took to get into the shop. More

by morrowtam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Sunset Ford responded

Thank you for the 5 stars and the feedback!

March 20, 2021

Quick and great service was able to get my vehicle in when I needed it, and got it knocked out first thing in the morning More

by BOMARITO99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope
March 20, 2021

I cannot complain about the service at all everybody was so helpful and nice yes I would recommend Ford again my daughter and my son law bought two vehicles from Sunset Ford More

by rhanne530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Geraghty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Andracsek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Wood
March 20, 2021

Lonnie was amazing very courteous and professional and helpful getting my next round of scheduled maintenance in order. She was above and beyond very helpfull More

by Knscas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Mar 22, 2021 -

Sunset Ford responded

Thank you for the 5-star review! We're glad to hear Lonnie provided you with excellent service.

Mar 23, 2021 -

Knscas responded

Thank you ,

March 20, 2021

The service team is always professional, thorough, expedient and courteous. The mechanics work is always complete, as directed in service order and vehicle is returned cleaner than dropped off More

by Grease Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Konersmann
March 20, 2021

I have always been pleased with Sunset Ford. The service department always does a great job! They go above and beyond while working on my truck. The communicate well and let you know every step of the way. More

by DDELA21067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
March 19, 2021

I have purchased 3 vehicles at Sunset and have all my servicing done with you. You have always tried to get my vehicle checked out when I have an issue even when busy. The last time I was in, on service More

by janice_knobloch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilhite, Mike Konersmann, Lonnie Pope, Christopher Schmelig, Doug Bauer, Bob Edwards Jr.
Mar 22, 2021 -

Sunset Ford responded

Thank you for your feedback. We're happy to hear we were able to help you. Sorry the service rep was short with you. That's not the type of service we pride ourselves on. We hope to see you again in the future.

March 18, 2021

Sales department and body shop are great to work with. The service department is not the easiest to work with. My car kept getting "pushed to the back when bigger jobs came in" as I was told by Brett. More

by Joyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Mathis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Sunset Ford responded

Hi Joyce, thank you for sharing this with us. Our team works diligently to have our customer's vehicles back on the road in a timely manner, and we are sorry to hear that you experienced these delays. If you would like to discuss this further, reach out to Fixed Operations Manager Justin Heutel at 314-467-1120 or jtheutel@sunsetford.com.

March 18, 2021

Awesome service Thank you for all the follow up and thank you for calling and giving me all the great information we really do appreciate you and we love our warranty More

by THEBOLDENS1121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie
Mar 19, 2021 -

Sunset Ford responded

We appreciate the great rating and feedback! Our team looks forward to working with you again. We will see you next time!

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