Sunset Ford - Service Center

We were not happy with Sean Johns not calling & letting us know what was going on. We asked for an estimate on replacing the safety belt latch & he called with the estimate but he was suppose to check & s us know what was going on. We asked for an estimate on replacing the safety belt latch & he called with the estimate but he was suppose to check & see if it was covered on our warranty. Wanted it done but he was suppose to check & call us back. Also he said the part would be in Tuesday. Didn't hear from him so we called Sunset on Wednesday. He was coming in later so someone else was suppose to check & let us know. Didn't hear from anyone so called back & had to leave message on Sean Johns phone. Still didn't hear from him so called back & was told he was at his desk. Got his voicemail. Didn't leave message. He called back & we got disconnected. He didn't call back so had to call him. He said it would be done within the hour. He didn't call to say it was done so went & got it. He was at lunch so Michael Wilhite checked us out. More

Stopped by. Broken part. Part in stock. They took it right back and fixed then and there. That my friends is service that matters to me. right back and fixed then and there. That my friends is service that matters to me. More

I’ve been a faithful customer of the service department for eleven years. Good people. Clarity of options regarding service are always given and thoroughly explained. for eleven years. Good people. Clarity of options regarding service are always given and thoroughly explained. More

I had the works done at Sunset Ford, everything went just fine! Thanks! I used ford pass points towards this service and Mike did explain all what the ford points can be used for future! fine! Thanks! I used ford pass points towards this service and Mike did explain all what the ford points can be used for future! More

Thank you Sunset Ford for being such a great place in the St.Louis area to not only buy a vehicle, but the service after the sale is outstanding. I will never go anywhere else!!! St.Louis area to not only buy a vehicle, but the service after the sale is outstanding. I will never go anywhere else!!! More

Thanks for helping pick out the tint and bug guard Sean. The car really looks great! We will be heading back to Sunset Ford for future services for sure. The car really looks great! We will be heading back to Sunset Ford for future services for sure. More

Lonnie made my first ever visit to your service department outstanding. She was courteous friendly and extremely helpful. Not sure who actually did my work but everyone seemed happy to be at work. department outstanding. She was courteous friendly and extremely helpful. Not sure who actually did my work but everyone seemed happy to be at work. More

Very happy with my quick and courteous experience at sunset Ford the team is great. I would recommend them for all your Ford repair and service needs. sunset Ford the team is great. I would recommend them for all your Ford repair and service needs. More

Overall nice experience more then likely I be back mostly everybody seems helpful didn't have any problems getting service got me out pretty fast everybody seems helpful didn't have any problems getting service got me out pretty fast More

Lonnie Pope went above and beyond to help us. My wife and I really appreciated her. Work done. Other service department folks were very friendly on the phone. I really appreciated her. Work done. Other service department folks were very friendly on the phone. More