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Sunset Ford - Service Center

St. Louis, MO

4.5
1,741 Reviews

1,741 Reviews of Sunset Ford - Service Center

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May 16, 2021

The service department was efficient in diagnosing my trucks problem. The service adviser was descriptive and thorough with his report to me regarding the needed repair. Thank you Mike Sensmeyer and the More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Sunset Ford responded

Thank you, Dave! We are pleased to hear that Mike and the team took care of you and had you safely back on the road. It was a pleasure having you here, and we hope to have the chance to work with you again. Come on back and see us!

May 16, 2021

Always great to deal with. Brett Mathis Is a service advisor I always go to and he is extremely helpful and Knowledgeable. The great service that I received a Sunset Ford means they have her in my futur More

by kriete32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Sunset Ford responded

Thank you for the fantastic feedback! We are very lucky to have Brett, and it's great to hear that he provided you with the 5-stars service you deserved. We look forward to your next visit!

May 16, 2021

The service advisor was quick and friendly. Called when car was done. Everything was accomplished perfectly. Office actually called me to get me in sooner More

by JHINES54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Sunset Ford responded

Thank you for the feedback on your visit. It is great to hear that the team had you in and out in a timely manner. If there is anything more we can do for you, please let us know!

May 15, 2021

Very professional and responsive from top to bottom. I have a leased Ford Expedition Max which I am into my second year of a three year lease. Howard did a great job through the process. More

by jkfestuslumber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Wood
May 17, 2021 -

Sunset Ford responded

Thank you so much for the fantastic feedback! Our team is here for any future needs.

May 15, 2021

Excellent Dealership and have been doing business with them for thirty years. Great staff and friendly atmosphere. Would recommend to everyone looking for a vehicle. More

by hprattjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns
May 17, 2021 -

Sunset Ford responded

We appreciate your business and recommendation! It was such a pleasure working with you, and our team is here for any future needs. Thank you again!

May 15, 2021

The service is always great. Employees always nice. But I wish they wouldn’t mess with the settings in my car! I keep my lights on automatic and they turn them off! Then I drive without lights without realiz More

by SUSANMUELLER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Konersmann
May 17, 2021 -

Sunset Ford responded

Thank you for the feedback, Susan! Our team truly appreciates your business!

May 15, 2021

Great service as always from Lonnie and everyone at Sunset to take care of my needs. Always highly recommend dealership and Ford for vehicle needs. Thanks. More

by cartkev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope
May 17, 2021 -

Sunset Ford responded

Thank you for the great review ad recommendation! We are very lucky to have Lonnie on the team, and it is great to hear that she has taken care of you. Our team appreciates your business, and we look forward to your next visit!

May 13, 2021

Lonnie did a great job. She makes it easy and personal for me to get in quickly, get what i need, and be on my way. Thanks! More

by FROLKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
May 14, 2021 -

Sunset Ford responded

Thank you so much! We are very lucky to have Lonnie on the team, so it's great to hear that she made your visit top-notch. See you next time!

May 13, 2021

Never a complaint. Been using this shop for about three years now and not a single issue. Always used Brett for my advisor. Top notch service. If you have performance questions, he is your man. Plenty of r More

by BERNALANTONIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Sunset Ford responded

Thank you so much for the great review! Our team always enjoys getting to work with you, and we look forward to your next visit!

May 13, 2021

Brett was absolutely the best he always makes me feel like he is there just for me. I can not say enough about is very positive attitude.i keep coming back to Sunset just because of him , and your servic More

by TLA921
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Sunset Ford responded

Thank you so much for the great review and your business! We look forward to your next visit with us.

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