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Sunset Ford - Service Center

St. Louis, MO

4.5
1,741 Reviews

1,741 Reviews of Sunset Ford - Service Center

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June 09, 2021

I drive 40 minutes to have our vehicles serviced at Sunset. The team consistently exceeds our expectations and provides excellent service. This recent visit was no exception. More

by jeff.stuerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilhite, Doug Bauer
Jun 10, 2021 -

Sunset Ford responded

Thank you for the great review! Our team always enjoys working with you, and we appreciate that trip you take to work with us. We will see you next time!

June 08, 2021

They always take care of me when I need an oil change. I usually never have an appointment and just drive up after work and they have never turned me away. More

by ROBBKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford! It is always a pleasure working with you and we look forward to your next visit!

June 08, 2021

Sunset Ford is a great dealership for both sales and service. Their service department is immaculately clean and efficient, and everyone is so friendly. I know I can always count on Brett Mathis for s More

by msharontw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! We strive to make our dealership a comfortable place for every customer, and we truly appreciated the chance to work with you. We wish you all the best and hope to see you again soon!

June 07, 2021

Great customer service , service preformed in a reasonable amount of time. Great hours and I used their customer pick up service to pick me up at home when vehicle service was completed. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Sunset Ford responded

Thank you for the great review, Jim! We enjoyed working with you, and our team looks forward to being of service to you again.

June 06, 2021

GOOD AND FAST SERVICE. Made xtra effort to.obtain old right rear end plastic light cover at a reasonable price. Same effort made to obtain needed tires. More

by MSADIDAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Polston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Bauer
Jun 07, 2021 -

Sunset Ford responded

Thank you so much for the review! Our team enjoyed working with you, and we look forward to your next visit!

June 06, 2021

Need to be more upfront on prices and when they are changing. Need to know more about the warranty time frame and what is covered. More

by Tobelit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Jun 07, 2021 -

Sunset Ford responded

We appreciate the feedback on your experience with us. Our team hopes to have the chance to work with you again!

June 05, 2021

The service department at Sunset Ford is always great to deal with. Will never ever go back to Suntrup Ford due to their non service department. Have gone to Sunset ever since. Even if Sunset makes a mistak More

by KCSEAL7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope, Bob Edwards Jr.
Jun 07, 2021 -

Sunset Ford responded

Thank you for the feedback on your experience. It was a pleasure working with you, and our team hopes to see you again!

June 05, 2021

Good work. Twenty five words minimum is way to much to write. You need to make this question optional. So rethink this whole matter, seriously. More

by HGS007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Jun 07, 2021 -

Sunset Ford responded

Thank you for the great rating and your business! See you next time.

June 05, 2021

Had appointment for an oil change. Car was serviced and I was leaving in just over an hour. Great service all the way around! Charge was more than expected so assume Have raised it a great deal. More

by CABOEHMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Sunset Ford responded

Thank you for sharing this with us! It was such a pleasure working with you, and we appreciate your business. Come back and see us!

June 05, 2021

Mike Wilhite was professional, courteous and answered all my questions. My car was there for its 15000 mile check up. He explained everything that was done. He called me once while my car was there to exp More

by wittlinda55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Jun 07, 2021 -

Sunset Ford responded

Thank you so much for the great review and your business! Our team enjoyed having you here, and we hope to see you again!

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