Sunset Ford - Service Center

Another satisfied visit. Brett M determined what the problem was, and had it fixed fast. He also recommended a couple of things that needed to be done to save me from a future Brett M determined what the problem was, and had it fixed fast. He also recommended a couple of things that needed to be done to save me from a future visit. More

Brett at Sunset and his team do excellent work and great customer service. Would highly recommend. customer service. Would highly recommend. More

Brett Mathis has always been easy to work with. He is well informed about service programs, recalls, and service bulletins that apply to my truck He is well informed about service programs, recalls, and service bulletins that apply to my truck More

I have been attempting for 2 days to get the spare tire down and I had recently purchased the truck and did not realize that I did not have the spare tire key to lower it. I had been given Marks name at S down and I had recently purchased the truck and did not realize that I did not have the spare tire key to lower it. I had been given Marks name at Sunset Ford and he could possibly help me. Made contact and he had access to a master set of keys for the lock. He was able to get the spare tire down and he even put the tire in the bed of the truck for me. That was awesome, I really appreciated all of his assistance that he gave me. It takes personnel like that to make a business successful. Again Thank You More

The experience was wonderful, sunset ford is a pleasure to do business with. The service staff was very helpful and understanding to do business with. The service staff was very helpful and understanding More

Overall the service was excellent. However, the scheduling process is a little confusing. Verbally you are told one time. You get a different time in an email confirmation. When you However, the scheduling process is a little confusing. Verbally you are told one time. You get a different time in an email confirmation. When you get the dealership, the is still a question about the time of your appointment. It all works out, but this process could be made less cumbersome. More

Neal is very great with giving updates. He is a great guy for sunset ford. Have not had a problem with the place so far. He is a great guy for sunset ford. Have not had a problem with the place so far. More

me experience was unpleasant, the customer service is terrible , there is no clear way to check in and the staff doesn’t acknowledge you upon arrival not a head lift or eye contact to say we will be with terrible , there is no clear way to check in and the staff doesn’t acknowledge you upon arrival not a head lift or eye contact to say we will be with in a moment , one person sat on the phone continually making calls while i was waiting and the person helping a customer never said anything to her to address me and when someone finally did she oh i didn’t see when in fact she kept avoiding me and was well aware of me someone finally came from the back so i could get my vehicle she also said have you ever tried our delivery service i stated on drop off i was told it would be brought to me but it was not she said she was unaware but looking at my paperwork it clearly stated where to bring the car i was not given the usual free car wash i also asked am i doing something wrong is there a different check in service she said no basically you just stand and wait for next available have you been waiting long she said yes 15 mins of people looking and not offering this was the same as my arrival when dropping of my car even though i was told to schedule an apt i was told to wait first come first serve i stated what was the point of an appointment a worker from the garage overheard and came to help and took my keys i’m pretty sure he worked in the garage this is always a constant battle anytime i have my car serviced the customer service is poor they don’t acknowledge you they seem inconvenienced by your presence and there is no sign to instruct on what to do where to stand etc and they will not even say good morning some will be with you etc More

Very understanding and helpful. Micheal was humble and kind. Had Good customer care service. Thank you Micheal was humble and kind. Had Good customer care service. Thank you More

Friendliness and reliability. I have 2012 Escape and will only take it to Sunset for Service. I have 2012 Escape and will only take it to Sunset for Service. More