Sunset Ford - Service Center

The service dept seemed overwhelmed with customers. Long wait to check in. wait to check in. More

Review reflects experience with body shop not service. My truck was there for 2 months for some pretty minor repairs. Between dealing with insurance co., and shop communication was lacking. Insurance screwed truck was there for 2 months for some pretty minor repairs. Between dealing with insurance co., and shop communication was lacking. Insurance screwed me, shop painted a bedside of my truck. Two tone paint job and the lines for the two tone and pinstripe don’t even match up. Have used their service dept numerous times with little to no issue. Body shop not so much. More

Quick, easy, and seemless service appointment that corrected an issue that fell under the original warranty with very little paperwork. corrected an issue that fell under the original warranty with very little paperwork. More

They were able to fix both of my recall issues in one appointment. They gave me ride home and picked me back up when the service was completed. appointment. They gave me ride home and picked me back up when the service was completed. More

Dealership is clean, well kept, and organized. When pulling up to Service garage doors, if there are any cars in the lane ahead of you, I didn't know if I should stay with the car or go inside to repor pulling up to Service garage doors, if there are any cars in the lane ahead of you, I didn't know if I should stay with the car or go inside to report my service issue. There seems to be a backlog of service vehicles. Initially, I was told I would that I would need to leave my vehicle at the shop for 7 to 10 days (rear camera not working). Then, I was offered an appointment in August (45 days lead time). Then, Bob Edwards found a time slot that I could be slotted-into. Not sure if this is a labor shortage, or parts shortage, but bring back the extra night shifts. Finally, if customers aren't willing to tie up their car for 7 to 10 days they just might find a local repair shop for those repairs that are not dealership dependent. More

I am currently on my second car from Sunset Ford and plan to make it a third when the time comes! Thanks for the service with a smile Lonnie! It's much appreciated! to make it a third when the time comes! Thanks for the service with a smile Lonnie! It's much appreciated! More

My wife and I always use Sunset Ford. We have always had fast and friendly service. The service advisors have always done a friendly and professional job handling everything we needed. fast and friendly service. The service advisors have always done a friendly and professional job handling everything we needed. More

The whole process was seemless and easy. Communication was good, the work was good. Paying was easy. I like the service I receive at Sunset was good, the work was good. Paying was easy. I like the service I receive at Sunset More

Brett was so pleasant to deal with from start to finish he took ownership in my car and making sure that got through the emissions check so that I can get my new license test he also made sure to bring my he took ownership in my car and making sure that got through the emissions check so that I can get my new license test he also made sure to bring my car around because I am slightly disabled and cannot walk long distances More

Amazing service very nice and friendly super helpful and knowledgeable all in all best please to go l l l l l l l l knowledgeable all in all best please to go l l l l l l l l More