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Sunset Ford - Service Center

St. Louis, MO

4.5
1,741 Reviews

1,741 Reviews of Sunset Ford - Service Center

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July 14, 2021

They had my car ready before they said it would be ready! Great service! Mike explained everything that was going to be completed for the recall More

by PARROTHEAD562
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Sunset Ford responded

We appreciate the great review! Thank you for choosing Sunset Ford!

July 11, 2021

My go to dealer, this dealerahip is top notch all the way around. From the sales staff to the service department, all very helpful and highly recommended. More

by Efd1363
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Sidberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! We appreciate your business and are here for any future needs!

July 11, 2021

They always get Everything I need taken care of and are so nice and professional! All of the service staff I’ve worked with have been great. More

by Mary P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Jul 12, 2021 -

Sunset Ford responded

Thank you, Mary! Our team enjoyed having you here, and we hope to see you again.

July 11, 2021

Service advisors work hard to get you in and out. They just do not know how to order a navigation SD card. It took me longer than it should have to get one. More

by GEORGE.BERKEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Sunset Ford responded

George, thanks for the comments. I will admit, we do not see many customers walking in seeking SD cards as we did 10+ years ago. We will look into this with our teams to help become more educated on the process. Sorry for any delays you experienced. Let us know if there is anything else you may need help with. - Justin Heutel, General Manager Fixed Operations, 314-467-1120 or jtheutel@sunsetford.com

July 10, 2021

I’m my opinion the service department of the dealership was one of the best I have ever used. It was very clean and while I was there, it was cleaned twice. Service attendant was attentive and the servic More

by GRIESHABERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Sunset Ford responded

Thank you so much for the outstanding feedback! Our team truly enjoyed working with you, and we can't thank you enough for choosing Sunset Ford. We wish you all the best. Come back and see us!

July 10, 2021

I had very prompt and courteous service for a very impromptu visit for an emissions check to get my Escape ready for its licensing. Great! More

by Lucille.hines45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Jul 12, 2021 -

Sunset Ford responded

We appreciate the fantastic review! Our team wishes you all the best, and we hope to see you again!

July 09, 2021

The Service Department kept us up to date on the situation all along the way. Even though we didn’t have an appointment they got us in the queue to get out car repaired. More

by SEKHMET100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Edwards Jr., Kelsey Williams
Jul 12, 2021 -

Sunset Ford responded

Thank you for taking the time to share your experience with us! It was such a pleasure working with you, and our team looks forward to your next visit!

July 09, 2021

I had my trailer brake programmed and Mike W was exceptional! I will put it to the test this weekend and make sure it's operational but I would def recommend this service center! More

by Jacki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Jul 12, 2021 -

Sunset Ford responded

We appreciate the great review and recommendation! Our team is here for any future needs!

July 09, 2021

Customer service was great. Had an oil change and they checked out a problem with the sensor on drivers side door, it was just unplugged. More

by BEACHSISSY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford! We will see you next time.

July 08, 2021

They did everything to my satisfaction. I would use their service department again. They will work with you to get your problem fixed.Don’t wait to get your car fixed, they’re very busy. I gave them five sta More

by microzigg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Jul 09, 2021 -

Sunset Ford responded

Thank you so much for the great feedback! It was a pleasure working with you, and our team hopes to see you again!

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