Sunset Ford - Service Center

Was very professional And kept me posted. Would Was very professional And kept me posted. Would recommend people to use there service department. Thank you for the professional people they have.th Was very professional And kept me posted. Would recommend people to use there service department. Thank you for the professional people they have.thank you. More

Professional Service Staff. Many with years of Professional Service Staff. Many with years of experience. Confidence in what they say. Vehicle is always clean as it was when I dropped off for Professional Service Staff. Many with years of experience. Confidence in what they say. Vehicle is always clean as it was when I dropped off for maintenance. Service management also found an open recall and completed the operation without having to return later. Johnny on the spot. More

Great service and communication! Friendly and timely! Would recommend this dealer and service agent to anyone who needs work on their Ford or other vehicle! Would recommend this dealer and service agent to anyone who needs work on their Ford or other vehicle! More

Everything was done in a nice, timely manner. I needed to get a transmission fluid flush and I wanted the dealership to do it and they did. Thank you! to get a transmission fluid flush and I wanted the dealership to do it and they did. Thank you! More

Didn’t call me back when my part came in. After 2 months I called, and they said “yeah, it’s here”. Then I brought it in at 8:30 on appointment day and was told it was a 2-3 hour job, so I went to work. At I called, and they said “yeah, it’s here”. Then I brought it in at 8:30 on appointment day and was told it was a 2-3 hour job, so I went to work. At 4:00 they told me they didn’t get to it. I got it the next day. More

Lonnie did a great job of working my car in and getting the problem diagnosed and fixed. Top notch service and friendly attitude always helps the problem diagnosed and fixed. Top notch service and friendly attitude always helps More

Service Advisor, Mike Konersmann was very kind and kept me informed through out the whole process of my engine repair. I have a long history of receiving great customer service from Sunset Ford. I can't te me informed through out the whole process of my engine repair. I have a long history of receiving great customer service from Sunset Ford. I can't tell you how much I appreciate this. Because this repair took longer than expected, Mr. Konersmann arranged for me to get a nice discount on my rental car. It's things like these that keep my thoughts positive about Sunset Ford. Whenever I need service or, to purchase a new vehicle, Sunset Ford will be my first choice. Thank you! More

Great service center they know me as me no customer number )54924. Give the sales depth.a try and you will Make you fell good as well and number )54924. Give the sales depth.a try and you will Make you fell good as well and More

Difficult to schedule recall work due to their limits on when they do recall appointments. When they contacted me to confirm the appointment, I asked if I could include an emissions inspection. I was tol when they do recall appointments. When they contacted me to confirm the appointment, I asked if I could include an emissions inspection. I was told that they couldn’t schedule additional work and I’d have to talk to a different group to schedule that. However, when I had the car in, they had no problem contacting me asking if they could do extra work on the car (tire had a nail, brake pads worn). Didn’t tell me my car was ready until I told them “no thanks” to the additional work. I’m glad they gave the car a once over for safety things. I just wish they didn’t red-tape themselves so much on the scheduling side. Had to unsubscribe to their mailing list (which I did not ask to be on) since I was getting a bunch of “alerts” for my car for the items I passed on. Didn’t like that so much. More

My experience at Sunset Ford was delightful. It was very easy to make an appointment, and they could work on my car that week. Everyone was very polite, professional, and knowledgeable. I would defini very easy to make an appointment, and they could work on my car that week. Everyone was very polite, professional, and knowledgeable. I would definitely recommend Sunset Ford to anyone. More