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Sunset Ford - Service Center

St. Louis, MO

4.4
1,759 Reviews

1,759 Reviews of Sunset Ford - Service Center

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November 25, 2023

Made an appointment with my service manager Brett to get four new tires. I asked for early appointment, got there at 7 AM. and I was out the door by 10AM as promised. Always keeps me informed and up-to-date More

by MLR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Sunset Ford responded

Thank you so much for the outstanding review! We appreciate your business, and we will see you next time!

November 25, 2023

Jordan was great, explained everything to me, was on time, and I would do this again and hope that he would be the one doing the job More

by MSSERB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Sunset Ford responded

Thank you so much for sharing! We enjoyed having you here and hope to work with you again!

November 23, 2023

Leah is very nice and knowledgeable about my car. I like her. As for as Sunset Ford I think everyone know their job and does it well. I have never had a problem with the work they have done. I love a More

by brandynmissie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Sunset Ford responded

Thank you for taking the time to share your visit with us! It was wonderful working with you, and it is great to hear that Leah took care of you. Our team wishes you many happy miles, and we will see you next time!

November 23, 2023

Sunset does all the right things, reminders and confirmation before, thorough communication during and after the service More

by JANOK9024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Sunset Ford responded

Thank you so much for the 5-stars and your business. Come back and see us!

November 18, 2023

The service was prompt and on time, and my vehicle was ready within 90 minutes. Good experience. More

by ROSEWOODBREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Sunset Ford responded

Thank you for sharing this! It was a pleasure working with you, and we hope to see you again!

November 18, 2023

I’ve been to the service center a few times and I’m typically never greeted and stand around for a few minutes before someone offers to help me. They’re able to get me checked in and out quickly, but I More

by krystal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Sowards
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Boyd-Keys
November 17, 2023

Won me over with their professionalism and genuine kindness. The issue I was having was complicated and Sunset went well out of their way to get me all set up. Even the kids enjoyed coming up! More

by AlansF150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssia Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Schwartz, Morgan Boyd-Keys, Memphis Brewington, Lilyanna Dunn
Nov 20, 2023 -

Sunset Ford responded

Thank you so much for the outstanding review and your business! Our team enjoyed working with you, and we hope to see you again!

November 17, 2023

When I called to check on the status of my car, I was told it was ready. I would have appreciated getting a call rather than having to check. More

by jschnurbusch
Recommend Dealer
Yes
Employees Worked With
Morgan Boyd-Keys, Morgan Boyd-Keys
Nov 20, 2023 -

Sunset Ford responded

Thank you so much for sharing this with us! Our team enjoyed having you here, and we hope to see you again!

November 15, 2023

Wait time was entirely too long (4 weeks) & service manger Danny Schwartz has a bad attitude. More

by jpmcbride15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leah Hummell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Sunset Ford responded

Please know that here at Sunset Ford, we do our best to have our customers taken care of in a timely manner and strive to provide the best possible service. We are disappointed to hear that you had a less than outstanding experience with us. If you would like to discuss further, please feel free to call me. - Justin Heutel, Fixed Operations Manager. 314-467-1101 or jtheutel@sunsetford.com

November 13, 2023

Fantastic working with Brad! Very courteous and professional. I'll be a return customer. Thank you! More

by Bex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Sunset Ford responded

Thank you so much for sharing this with us! Our team enjoyed working with you, and we wish you all the best. See you next time!

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