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Sunset Ford - Service Center

St. Louis, MO

4.5
1,741 Reviews

1,741 Reviews of Sunset Ford - Service Center

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August 06, 2021

The service took great care of me Ford did not have the correct harness for the bed lights but sunset Ford service found a harness that would make the light work for no extra cost More

by DARREL.MEISER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Aug 09, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review and your business. Our team truly enjoyed working with you, and we hope to see you again!

August 06, 2021

Always do a great job and Lonnie Pope does amazing, Mike also does a excellent job on letting me know everything about my Fprd 550 More

by jhengst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope
Aug 09, 2021 -

Sunset Ford responded

We appreciate the fantastic review! It is so great to hear that our team has taken care of you, and we can't thank you enough for your business. We look forward to your next visit!

August 06, 2021

Brought our Ford Flex in for the air conditioner compressor to be repaired. Work was completed quickly within one day when I expected a multiple day repair. More

by Aalowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Aug 09, 2021 -

Sunset Ford responded

Thank you so much for the fantastic rating! Our team looks forward to being of service to you again!

August 05, 2021

Mike was great to work with! Always kind, courteous, and informative. Additionally, he was never pushy, but made suggestions upon my request. I had a great experience! More

by jacob.stull416
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Aug 06, 2021 -

Sunset Ford responded

Thank you for the great review! Our team always enjoys working with you, and we appreciate your business. See you next time!

August 05, 2021

Sunset Ford’s service department has always handled my service needs. I have always been greeted in a friendly manner and believe that the service department does an excellent job. More

by rbmcdill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Aug 06, 2021 -

Sunset Ford responded

Thank you for the outstanding review! Our team always enjoys having you here, and we look forward to your next visit!

August 04, 2021

Great service. Always professional. Mike Sensmeyer took great car of us. We love this dealership - consistently awesome personable service. Would highly recommend. We will be back. More

by Drummerdan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Koch, Mike Konersmann, Doug Bauer
Aug 05, 2021 -

Sunset Ford responded

Thank you for the outstanding review and recommendation! We always appreciate your business, and we look forward to seeing you again.

August 04, 2021

Everyone was very helpful at the service department. Mike was extremely timely and helpful with ensuring our cars were serviced and taken care of. The more I visit, the more it makes me want to come back. It More

by Fusion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite, Lonnie Pope, Sean Johns
Aug 05, 2021 -

Sunset Ford responded

We appreciate the great review! Our team wishes you all the best and we look forward to your next visit!

August 04, 2021

Good service and quick turnaround. This is a good rating and you still want me to stretch this out to twenty five words! Really? For an oil change! More

by rick.l.weis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Aug 05, 2021 -

Sunset Ford responded

We appreciate the rating and your business. Come back and see us!

August 03, 2021

Everyone always seems to go the extra step to help make sure you are satisfied with their service. Always a very pleasant experience at Sunset Ford More

by DAND1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Johns , Bob Edwards Jr.
Aug 05, 2021 -

Sunset Ford responded

Thank you so much for the fantastic review! It was a pleasure having you here, and our team wishes you all the best. Come back and see us!

August 03, 2021

I dropped the car off in the morning and the service was completed timely. My wife picked up the vehicle. She informed me that she was treated rudely and a customer that found out he was served before her e More

by rjashipp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Bauer
Aug 05, 2021 -

Sunset Ford responded

We appreciate you providing feedback on your visit. Our team strives to provide the highest quality service from dropoff to pick up, and we are very sorry to hear that your wife did not receive the service we aim for. We still offer car washes and would be happy to get you set up with one the next time you are in the area. To discuss this further, please reach out. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

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