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Sunset Ford - Service Center

St. Louis, MO

4.5
1,741 Reviews

1,741 Reviews of Sunset Ford - Service Center

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September 09, 2021

Great job and thanks for quick work and fair price. I thought everyone was welcoming and helped out. Brett and Doug and the technician were also great More

by Brett Caban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Bauer
Sep 10, 2021 -

Sunset Ford responded

We appreciate the feedback and kind words, Brett! It was a pleasure working with you, and our team is here for any future needs!

September 08, 2021

Had my car there about 2 weeks ago. I wanted 'the works' done & a noise checked out. I also needed a REAR taillight replaced. All said & done--they replaced the front blinker, which was perfectly good. Rear More

by June
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Konersmann
Oct 01, 2021 -

Sunset Ford responded

Thank you for sharing your experience with us. We are sorry that we may not have resolved all concerns on your recent visit. We are happy to help. To discuss this further, please reach out at your earliest convenience. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

September 08, 2021

Love Sunset Ford. Lonnie Pope in the Service Department is great to work. So friendly and professional. Definitely will be bringing our vehicles back for service. More

by CGUION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Schmelzle, Lonnie Pope
Sep 09, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! Lonnie is truly an asset to our team, and it is great to know that she took such great care of you. We wish you all the best. Come back and see us!

September 04, 2021

Sunset Ford exceeded my expectations for both price and turnaround time. I would recommend this service department to anyone with issues with their Ford vehicle. More

by EDGAR.MONTALVO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Sep 07, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review and recommendation, Edgar! It was such a pleasure working with you, and our team wishes you all the best. We will see you next time!

September 02, 2021

Always great service from Mike. Have had all my service work done there on my car's , really appreciate the shuttle service, sad that they are no longer a full service facility. More

by joetuha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Sunset Ford responded

Thank you so much for the great review! Our team truly enjoyed the business, and we hope to have the chance to work with you again.

September 02, 2021

Sunset Ford has allways taken good care of my auto needs .they are fast,professional, clean. They have a great looking shop. Great place to hang out in if waiting for service.they are my number one pick. More

by Doabanks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Konersmann
Sep 03, 2021 -

Sunset Ford responded

We truly appreciate the great review and your business. Our team wishes you all the best. Come back and see us!

September 02, 2021

Great service and took care of all my needs. Definitely an A+ I even take my Chevrolets there to get serviced. Mike Wilhite is a great service advisor. More

by burchard79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Raster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilhite
Sep 03, 2021 -

Sunset Ford responded

Thank you for the outstanding review! It was a pleasure working with you, and our team hopes to see you again.

September 02, 2021

Mike K was very professional courteous and informed us of any other repair that we might need. He made us aware of a recall we did not know about. More

by graylonjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Konersnann
Sep 03, 2021 -

Sunset Ford responded

We appreciate the great review and your business. Our team hopes to work with you again!

September 02, 2021

Terrible communication and terrible service. Instead of actually looking at the car and trying to figure out what is wrong, they just look at the computer code and tell you you need a $650 replacement part More

by AMADDIN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Edwards Jr.
Sep 02, 2021 -

Sunset Ford responded

We are sorry for any miscommunication. I am happy to help if any way possible, you are welcome to contact me directly. Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

September 02, 2021

Great service. Was able to call and make an appointment very easily. They got the car in at the right time, so not much down time which was nice More

by SMARIETTA911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tailor Barnes
Sep 03, 2021 -

Sunset Ford responded

Thank you so much for the fantastic review and your business! Come back and see us again!

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