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Sunset Ford - Service Center

St. Louis, MO

4.5
1,741 Reviews

1,741 Reviews of Sunset Ford - Service Center

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September 18, 2021

Very professional business I would take all my vehicle there to get work done. I would also purchase there too. More

by Kevinclodius314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Sunset Ford responded

Thank you so much for your business. It is a pleasure working with you, and we hope to see you again soon.

September 18, 2021

It is a great and nice dealership full of great people thank you to all the workers More

by DLJAAREIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Early
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Folk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Fitzgerald, Joe Glosemeyer, Jesse Cronk, Doug Bauer, Angelo Galasso, Bob Edwards Jr., Jeremy Davis, Tailor Barnes
Sep 20, 2021 -

Sunset Ford responded

Thank you so much for the fantastic review! We truly appreciate your business, and we hope to have the chance to work with you again.

September 18, 2021

Efficient service friendly employees cleanliness of facility. Took time to resolve the problem and not create a bigger one More

by YAPORSHA_STEWART13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Sunset Ford responded

We appreciate the feedback and your business. Our team is here for any future needs!

September 18, 2021

Great customer service, they went above and beyond to get my kiddo’s car repaired before she left for college. I can not even express how grateful I am, one less thing this Mom has to worry about More

by Brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Sunset Ford responded

Thank you for sharing this! We are so happy to hear that we could help and give you the peace of mind you need. Our team is here for any future needs.

September 18, 2021

The service center is spotless, which is great. My service writer was very attentive, but suggested other services which I did not come in for. More

by VMARSHALL617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Sep 20, 2021 -

Sunset Ford responded

We appreciate the feedback and your business. Our team hopes to work with you again.

September 16, 2021

Unhappy about the fact that you have to go get your car after service. While looking for my car in the lot I was using my key fob to honk the horn to find it and trying to look to see where it was I trippe More

by arlenekirk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Edwards Jr., Tailor Barnes
Oct 01, 2021 -

Sunset Ford responded

We are very sorry to hear about this. At check out, our team typically informs our customers where their vehicle is located. If needed, they are more than happy to walk our customers out, but more often than not, the cars are directly to the left of our service bay doors or at the service entrance. Please feel free to reach out to me at any time if you would like to discuss this further. Thanks! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

September 16, 2021

Service was excellent fast and convenient and polite . They explained what they did and price was fair More

by Marybeth johns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns
Sep 17, 2021 -

Sunset Ford responded

Thank you for the 5-star review and feedback. We appreciate your business.

September 16, 2021

Got in early so finished early which was good. Did not get oil change reminder or car wash. More

by JIMALFERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Sunset Ford responded

Thank you for your feedback. We're sorry you did not receive a reminder or car wash. We will address this with the team.

September 16, 2021

The service was great 👍 completed in a timely fashion 👌 service department was clean and they walked me out to find my truck More

by chrlssmit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Sep 17, 2021 -

Sunset Ford responded

Thank you for the 5-star review of our service department!

September 15, 2021

Lonnie is always very professional and explains everything in detail and truck is always done in a timely manner More

by MIKEGREGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Sep 16, 2021 -

Sunset Ford responded

Thank you for the 5-star review. Lonnie is truly an asset to our team.

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