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Sunset Ford - Service Center

St. Louis, MO

4.5
1,741 Reviews

1,741 Reviews of Sunset Ford - Service Center

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October 01, 2021

Service advisors friendly and helpful. I trust the mechanics and won’t take my car anywhere else! More

by ADBTV4988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns
Oct 04, 2021 -

Sunset Ford responded

We appreciate the great review! Our team always enjoys working with you, and we look forward to your next visit with us.

October 01, 2021

Once I was able to schedule an appointment (parts availability issue) the process went very smoothly. The service writer treated us with professionalism & courtesy. More

by Martha/Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns , Sydney Smith
Oct 04, 2021 -

Sunset Ford responded

We appreciate your taking the time to share this with us! Our team is here for any future needs. We hope to see you again.

September 30, 2021

Treff is very knowledgeable and always willing to answer any questions or concerns. He is very helpful and creates Raving Fans with his clients.. More

by loisanna68
Recommend Dealer
Yes
Employees Worked With
Treff LaPlant
Oct 01, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! Treff is an asset to our team, and we are so happy to hear that he has provided you with outstanding service. We wish you all the best, and we hope to see you again!

September 29, 2021

The scheduling of the service was very easy. And the service team was very professional and courteous. Will definitely be back. More

by STEELMAN1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Sep 30, 2021 -

Sunset Ford responded

Thank you so much for the fantastic review! Our team truly enjoyed working with you, and we appreciate your business. We will see you next time!

September 27, 2021

The service there is terrible. They should be more careful with people’s cars. They could clean up better after they do a job. They should have the parts there when you have an appointment. I could go More

by SAVAMARIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t see them
Sep 30, 2021 -

Sunset Ford responded

I am sorry to hear we did not leave you with the best experience. I am happy to hear about the details and anything I can do to help if any. Please let me know. Thank you, Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

September 27, 2021

Very good job determining an issue with my braking vacuum sensor. Always feel that Sunset has good mechanics and performs in a professional manner. I appreciate how Lonnie Pope keeps me informed on the wor More

by Larry S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope
Sep 28, 2021 -

Sunset Ford responded

Thank you so much for sharing this with us1 We are so lucky to have Lonnie on the team, and we are so happy to hear that she and the team provided you with the service you deserved. Our team wishes you all the best, and we are here for any future needs!

September 25, 2021

Always organized and on top of things.Clean and spacious Always organized and on top of things. Clean and spacious waiting area with snacks and coffee for the longer stays More

by tomeskridge5Tommyboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann, Lonnie Pope, Doug Bauer, Sean Johns
Sep 27, 2021 -

Sunset Ford responded

Thank you for the outstanding feedback! We look forward to your next visit!

September 24, 2021

Brett is the best! Always looks out for my best interest. Knows my car as I've been taking it to him since purchasing it. Never tried to over sell. Much appreciated! Also love the service seating area. I mak More

by Mustang Girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! We are so happy to hear that Brett always takes great care of you, and we appreciate your repeat business. Our team ish ere or any future needs, and we hope to see you again!

September 23, 2021

The customer service counter was outstanding. Since I lived close to the dealership and he was going to lunch, he drove me home. That’s going above and beyond. More

by Lacquersss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Sunset Ford responded

Thank you for sharing this with us! It was wonderful working with you, and our team looks forward to your next visit!

September 22, 2021

Fast service always a great experience also did shuttle Joe was a great person yeah team More

by lindasucher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Sep 23, 2021 -

Sunset Ford responded

Thank you so much! Our team is here for any future needs.

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