Sunset Ford - Service Center

Service department is terrible, no communication . I had my car towed there for a recall. Couldn’t ever get them on the phone to discuss repairs. I called ford motor company and they tried calling as I had my car towed there for a recall. Couldn’t ever get them on the phone to discuss repairs. I called ford motor company and they tried calling as well without getting an answer 3 different times to explain to them what the procedure was. There was no action taken ever on this dealerships side. Ford motor company then asked me to have the car taken to another dealership for repairs. I had the car towed to another dealership and they called once it got there and said that sunset ford actually sent the car away without being put back together. They sent my car away without an oil pan and without the exhaust pipes etc … when I called and asked them they said they didn’t know the car was gone and they will get the part’s together for to pick up . Worst place to ever take your vehicle. Save yourself the headache and go somewhere else. This dealership is criminal and incompetent. They do not care about customer service or even so much as answering the phones. More

Sunset Ford service dept. will lie to you and mislead you and then overcharge you for their service. I brought my truck to their service dept. to have the PCM programmed to a will lie to you and mislead you and then overcharge you for their service. I brought my truck to their service dept. to have the PCM programmed to a valve body I installed in my transmission and after several attempts of trying to get it to work they told me I needed a new transmission and wanted to charge me approx. $9,000. I could have had this done at a local transmission shop for half that price. My truck worked fine for 4 years and had an occasional funny shift at a certain RPM range which was annoying after 4 years, so I did a lot of research and replaced the valve body and lead frame. The only thing Sunset Ford was supposed to do was program the PCM to the new parts. They couldn't even get that right. Then they tell me I need a new transmission. I'm not buying it. Warning: Do not go to this dealership for service unless you want to get lied to and ripped off. More

Fantastic truck and great buyer experience! Thank you Jim! I can’t wait to put my bike in the truck bed! Thank you Jim! I can’t wait to put my bike in the truck bed! More

The buying experience was really pleasant and I ended up getting a great truck at a good price! I can’t wait to put a bike in the bed and take it out to grants trail! getting a great truck at a good price! I can’t wait to put a bike in the bed and take it out to grants trail! More

My car was in desperate need of an oil change and Keith was the guy for helping me get what I needed. Very good service and my overall experience was great, i’ll definitely be back in the future. was the guy for helping me get what I needed. Very good service and my overall experience was great, i’ll definitely be back in the future. More

Keith helped me get my car into service for my oil change and a recall. He was very helpful and got it done quickly! and a recall. He was very helpful and got it done quickly! More

Morgan always has smile on her face and is good at her job. She expressed ordered new A/C belt on Friday afternoon so it could be installed on Monday. Shredded belt was discovered by tech changing oil Fri job. She expressed ordered new A/C belt on Friday afternoon so it could be installed on Monday. Shredded belt was discovered by tech changing oil Friday afternoon More

Sales department, amazing! Service department,AWFUL!!!! Shame on you Ford!!!!!!! ! Your sales department has to assist in your service department. When I was not able to Service department,AWFUL!!!! Shame on you Ford!!!!!!! ! Your sales department has to assist in your service department. When I was not able to maintain my car, while it was being diagnosed, Tony Pizzella, in your sales department, who sold me my car, and Memphis (in the rental department) assured me that everything would be handled In a professional manner.They were very supportive. I give them accolades. The service department was very difficult. I reached out on three separate occasions without any response. Had it not been for Tony Pizzella they would probably still have my car. I give great thanks to both Tony and Memphis for navigating me through the difficulties of your service department. Mind you, this is not part of their job description , however they stepped up to the plate to make sure everything was made right . I am disheartened to say that your service department at Ford lacks organization. I should not have been without my car for 3 1/2 weeks to get a diagnostic. My car was drivable, yet I was advised by the service department it needed to be there because a diagnostic could be available at any time . Side note, I had already had my car in several months before with the same issue, which was unresolved. I do blame this on the poor ability to question the customer and take proper notes. Yes, I would be willing to buy a car from Sunset Ford again, but I will never, never, never, have my car serviced there ever, ever again. I apologize for the redundancy, but I hope Ford can make this right for future customers. I will make this known on several media outlets . I would advise that you make changes to the advantage of your customers. Thank you for your time and concern in this matter. Jill Burstein More

Tony is the best salesman I have ever had the pleasure of working with. He is definitely an asset to the Sunset Ford Team. I will continue to do business there for a long time because of him! working with. He is definitely an asset to the Sunset Ford Team. I will continue to do business there for a long time because of him! More

I trust Sunset Ford with my 2012 Fusion. When I begin to look for a replacement vehicle, I will definitely include Sunset Ford. When I begin to look for a replacement vehicle, I will definitely include Sunset Ford. More