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Sunset Ford - Service Center

St. Louis, MO

4.4
1,759 Reviews

1,759 Reviews of Sunset Ford - Service Center

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June 26, 2025

We had a few repairs on a used car we bought from Chad Morber, he worked with us and did everything in his power to make things run smoothly. Thank you Chad for all your hard work More

by wandakorando
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Morber
Jun 27, 2025 -

Sunset Ford responded

We appreciate your business and kind words! Come on back to see us!

June 18, 2025

Worst dealership ever. Bought a 24 maverick from them that was faulty Car is being bought back by ford now It took Nick and ford seevice 4 attempts and 2 months to te More

by Semir314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Ellison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Sunset Ford responded

This is disheartening to hear and is not typical of our management character. Please reach out so we can discuss, I want to be sure we are able to assist if possible. Thank you, Justin Heutel. GM Fixed Operations. 314-467-1101 or jtheutel@sunsetford.com

June 18, 2025

Keith always helps me get my car into service when it is time for an oil change or inspection. He always answers any questions I have about my car or other cars! More

by Sammi320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Sunset Ford responded

Thank you for the outstanding review and your business! Our team looks forward to seeing you again!

June 12, 2025

What a disappointing experience. I wrote a review on google 3 years ago and I should have listen to my own review More

by Steven Couch
Recommend Dealer
No
Employees Worked With
Unsure
Jun 13, 2025 -

Sunset Ford responded

We are sorry that you were less than satisfied with your experience. If you would like to discuss further, you are welcome to reach out to me. - Jennifer Hall 314-467-1228 or jhall@sunsetford.com

Jun 13, 2025 -

Sunset Ford responded

Steven, I will reply to you as well. I am the one that replied to you 3 years ago - the day our staff walked out and went on strike per the guidance of their Union council. Certainly at that point we were under rare circumstances, ones that we had not dealt with in over 21 years. So although your frustrations may have been valid 3 years ago, they were also much out of our control. Now I am not sure as to what is going on today to leave you frustrated, but I am happy to help however I can. The option is in your court if you would like to contact me. Let me know, I am happy to jump on a call or discuss via email. Thank you, Justin Heutel, 314-467-1101 or jtheutel@sunsetford.com

June 09, 2025

Brad is very helpful, professional, and responsive—answered every question quickly and confidently. Highly recommend! More

by tracyotoole18
Recommend Dealer
Yes
Employees Worked With
Bradley Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Sunset Ford responded

Thank you for the 5-stars and recommendation! We hope to see you again.

May 27, 2025

Our family's vacation was saved by Andrew in May 2025. Our F150 had some problems that could have derailed our time in St. Louis but Andrew's patience, sensitivity, and helpfulness not only fixed the pro More

by pdewey78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Branca
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Sunset Ford responded

Thank you for taking the time to share this with us! It was such a pleasure working with you and we were happy to help!

March 27, 2025

Paul Hurd in parts went above and beyond to answer my question on a supposed power steering belt that a shop said that I needed to replace, only problem was this shop did NOT know what they were talking More

by psturgeon
Recommend Dealer
Yes
Employees Worked With
Paul Hurd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Sunset Ford responded

Thank you so much for the outstanding review! Our team was happy to help and we hope to see you again!

March 27, 2025

Couldn’t be more happy with my experience at Sunset Ford. Always get treated well there! More

by Tgavin4448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward McInerney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Sunset Ford responded

Thank you so much for taking the time to share this. We always enjoy working with you and look forward to your next visit!

March 05, 2025

I am writing this review about the team at Sunset Ford on Gravois. Jenn, Mike, Justin(s), Memphis, and Pete have gone above and beyond taking care of me and my ‘21 Ford Bronco. Most notably they worked on my More

by george.mckinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Sidberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jud Kinde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Memphis Brewington
Mar 06, 2025 -

Sunset Ford responded

Thank you so much for the outstanding review! We were so happy to help and our team is here for any future needs. We appreciate the recommendation and your business. Come back to see us!

February 17, 2025

Organized, efficient and well done work. Sunset ford has the best customer service in St. Louis. More

by Mellykings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Childress
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Sunset Ford responded

Thank you so much for the outstanding review! See you next time.

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