Sunset Ford

One of my best experiences was here They make you feel at home an get you into exactly what you want with out dept. I was in over my head with a car I hated an within 2 hours I was compl They make you feel at home an get you into exactly what you want with out dept. I was in over my head with a car I hated an within 2 hours I was completely the opposite More

name change has made them one to advoid, now sunset ford On Oct 15 I saw a internet add for a used f150, no price emailed dealer. While waiting for the response I looked at craigslist online and saw the sam On Oct 15 I saw a internet add for a used f150, no price emailed dealer. While waiting for the response I looked at craigslist online and saw the same truck listed at sunset ford and riverside ford two week earlier ad. the riverside add had a price of $319xx Sunset had no price . I learned they had a name change since first ad. I received a email back from dealer with pics of truck and a price of $369XX. but this email had a link for more information to open when I opened link it clearly stated internet price $ 319XX same price as on craigslist.This link listed sunset ford clearly.This is where it had the carfax report too. I went to dealer on Oct 19 to look at truck,test drove it and in the conversation afterwords they denied the lower price and said its $369xx. when I got home I emailed them what I had found online and what they had emailed me on truck. Their response was they would loose money at that.And didnt know where that lower price came from. I let them know it came from them and had sunset ford all over the email and the truck had sunset plates in the pictures. I asked if under the name riverside how could they ask lower price and not loose money but now they are. All I got back was again not sure where lower price came from and with the switch over of names things change daily. If you want to waste your time or be lied to I guess its a dealer to deal with but not me or anyone I can pass this on too. I for one thought false and deceptive advertising was against the law. More

Worst service issues ever Where do I start? First, I don't trust them one bit, especially after bringing my truck into another Ford service shop. I scheduled a 9AM appointment, Where do I start? First, I don't trust them one bit, especially after bringing my truck into another Ford service shop. I scheduled a 9AM appointment, arrived at 8:55am. I had a scheduled oil change service and a "check coolant additive" which is basically a quick test on my current coolant. All said and done a max 1.5 job MAX, if they are slow. Anyways, ended up getting air filter replaced which is typically something I do since it is such an easy job and very fast. This time due to travel scheduke I asked them do go ahead and do it. Anyways, long story shorter I was there 3.5 hours. Yes, 3.5 hours. Part of the reason? Well, thru were going to wash and vacuum my truck. After waiting on truck over 2 hours I was told after asking "your truck is being finished up being washed, should be any second." 40 minutes later I walk outside and see my truck in a line in back. I ask the service rep what it means if truck is in line (the same rep who old me it was being finished named Desiree Conlon) and she tells me "that means they havent touched it yet." Really? Well, I ask them to just bring truck to me. When I get truck, guess what, a check engine light is on. It wasn't on when I got there, but they tell me it was. Funny that when I was called (I'll get into that soon) they never once mentioned "btw, engine light is on...should we run code?" Nope! Anyways they take it back into shop after treating me like an idiot, after I've waited over 3 hours. Guy comes back and says; it was because you were low on DEF. Mind you, low def triggers in cab and I was just under 1/2 tank prior to bringing. In fact, when they filled def I was given a container of remaining fluid practically full! Anyways, service manager just apilohozed, nothing more. The issue that really gets me is the call about "you have a coolant leak." Mind you, I just had the truck in for past inspection and rear differential rebuild and no issues, then left it parked (without driving) for a month! Suddenly I have a coolant leak? Anyways, they are telling me 5 hours of diagnostics (this seems standard for them) but I talk to repair tech and he says, "just minor dripping down bell housing." What does they repair sheet say? "Massive coolant leak!" Think about that... anyways, glad I didn't trust them. I leave, no refund for time left sitting around, just a "we are sorry," and I pull a trailer 7 hours through mountains, buying coolant just in case, always watching temps, and guess what...when I first left there was some coolant dripping (quarter size after almost and hour) but after trip and since then...zero drip, zero bell housing...nothing. Checking levels over a week later...nothing. Rememver, their service sheet said I had a massive coolant leak. Suddenly I felt like, perhaps someone just poured coolant down engine, which would indeed show dripping and pooling, and I'd say... "Oh no, let's fix it..." Then, 2,000 bucks later, after all the exhaustive diagnostics (basically removing intake and hose) they would have it fixed. Worst Ford dealer I have ever had service done. Called to manager of ford, left message and no returned call. Don't go there...I don't trust them. Also, if you do go...and they say something is wrong with truck take to another Ford dealer nearby; trust me...Have them look at your car...you'd be surprised at the difference in service, kindness, and perhaps diagnosis...I already informed multiple people in the area to let anyone and everyone know to take to another Ford shop...it is already happening... More

Terrible I found a much nicer vehicle w fewer miles and friendlier, up front sales people at another dealership. Also felt very pressured and uncomfortable. ?? I found a much nicer vehicle w fewer miles and friendlier, up front sales people at another dealership. Also felt very pressured and uncomfortable. ?? Would not recommend. More

I give this dealership 5 stars They went above and beyond to help us find the truck that we were in desperate need for. I am glad we came across them. I was weary just as everyone e They went above and beyond to help us find the truck that we were in desperate need for. I am glad we came across them. I was weary just as everyone else especially because Honda next door to them messed up our paperwork and we ended up having to pay our plates. Riverside Ford was wonderful. We had an issue with our truck and they were happy to help us. Marci and Teri were absolutely wonderful and so was the general manager whose name I cannot remember but thank you to him as well. More