Sunset Ford

Salesman and sales manager were great! The Finance and Service departments are in need of significant improvement. No communication from either of those departments following the transaction had to call Service departments are in need of significant improvement. No communication from either of those departments following the transaction had to call them to get any follow-up. Brand new 80k truck had a power folding mirror that didn’t work. The issue was called out during the test drive. Service had the vehicle twice now for 48 hour durations each time. Truck was returned and the issue still has not been solved. I was told service would follow-up when the heard back from Ford. Going on a week now and haven’t heard back. To be honest, service acts like they don’t even want your business. Once the mirror issue is resolved I will very likely find another dealer for future service needs. Should also mention, this wasn’t just me. I was there long enough and on a couple of occasions and watched how one of the service managers communicated with other customers. Well, at least I know it wasn’t just me. Definitely and opportunity for improvement. More

Fast, convenient service. What happened to complimentary car washes? That was a nice perk...just helped to soften the shock of the bill at times. car washes? That was a nice perk...just helped to soften the shock of the bill at times. More

]The folks down there at Sunset Ford did a great job! Renzo worked hard to find the truck I was looking for, at the price I wanted! Renzo worked hard to find the truck I was looking for, at the price I wanted! More

Would not buy a vehicle anywhere else, great staff easy to work with, and having warranty for life along with oil changes for life can’t beat it to work with, and having warranty for life along with oil changes for life can’t beat it More

Had a good experience. Confusion on date and time of appointment. Able to work with me when I showed up and had it finished the same morning appointment. Able to work with me when I showed up and had it finished the same morning More

Took my truck in for an oilChange, and filter Took my truck in for an oil Change, and filter replacement. I worked with Scott. Everything went smooth and I was back in the road in no time. Took my truck in for an oil Change, and filter replacement. I worked with Scott. Everything went smooth and I was back in the road in no time. More

Horrible service and was charged a diagnostic fee for each issue and charged time to put my door panel back on and it was not even fixed. I have had nothing but issues with my ford that I bought from you each issue and charged time to put my door panel back on and it was not even fixed. I have had nothing but issues with my ford that I bought from you. Its a lemon 🍋 I will never buy another ford or any vehicle from the sunset family of dealerships or have any vehicle serviced with you. Its the worst experiences I have ever had. More

Fantastic team. Very responsive. Acted with urgency to take care of me and my family and got us into the truck we wanted. Made the process simple and pain free. take care of me and my family and got us into the truck we wanted. Made the process simple and pain free. More

Service center great, sales department not so much,after being called down to trade in car they continue to want cash down even after being told no several times. being called down to trade in car they continue to want cash down even after being told no several times. More