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Sunset Ford

Sumner, WA

3.3
877 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 877 reviews

April 14, 2021

I feel like we have given this place a chance more than once. If they are not filling the skid plate full of oil, they are blaming us for damaging a rental that we put 80 miles on and it had 65,000 miles.. More

by SEPTEMBERL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can’t remember
May 02, 2021 -

Sunset Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please email us at wecare@sunsetautofamily.com Thank you for your time.

April 14, 2021

Best experience ever! Thank you for working with us to get our dream car! So patient, friendly, accommodating and really made us feel like we mattered! A+++ More

by LeighAnn Dryer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cecil, Caesar & Austin (and the nice gal at the front desk, too!)
Apr 15, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we hope you'll continue to enjoy your new vehicle! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 14, 2021

Craig and Avery(I believe that's his name) were awesome! I got out of my old car and loan into a better one. Thanks More

by NINA_THEA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig, Avery(finance?)
Apr 15, 2021 -

Sunset Ford responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 13, 2021

Friendly and didn’t feel pressured. Gave me a fair trade value and didn’t alter price or rebates. I would recommend to friends and family. More

by JKRHOME
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Johnson
Apr 13, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad Craig was able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 13, 2021

Craig Johnson is such an amazing salesman. He worked with my limits and anxiety. Ill go to him every time!! He helped me find the exact car for my needs and helped me get taken care of in a timely manner. Th More

by LINDSEYFSPAULDING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Johnson
Apr 13, 2021 -

Sunset Ford responded

Lindsey, Thanks for your feedback on your recent visit to Sunset Ford. I'm glad to hear that Craig was able to assist you with choosing the "exact car" and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 12, 2021

Great customer service, the sales guy was great and willing to accommodate to my schedule, Negotiations with final price of vehicle was pretty straightforward and smooth. Would definitely recommend peo More

by LUIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keegan
Apr 12, 2021 -

Sunset Ford responded

Thank you for your very kind review, Luis. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent sales experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 12, 2021

Need to track when work on vehicle is finished better. Work was done but didn't call to inform. However, I understand this was a special case as it was work promised. More

by PACTRANS71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron
Apr 12, 2021 -

Sunset Ford responded

Thank you for sharing your thoughts about your experience with Sunset Ford. Please don't hesitate to reach out to us if you would like to discuss this further, we would appreciate the opportunity to better understand what happened. We truly value your business and hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 12, 2021

Had $2800. Worth of service and still have a small coolent leak.... need to bring it back in 🙁 service said it was repaired but must have missed something More

by hayneschristina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Apr 13, 2021 -

Sunset Ford responded

Thank you for this feedback, Christina. We're sorry to hear that you weren't fully satisfied with the service. Please don't hesitate to reach out directly so we can learn more and see what we can do to resolve this issue. We hope you will give us another opportunity to serve you! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 11, 2021

Aron was my salesman. Very easy to work with, he made the buying experience very pleasurable. He took the time to explain the vehicle functions and answers questions. I will recommend him to friends lookin More

by pdbeireis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aron
Apr 12, 2021 -

Sunset Ford responded

Thank you for highlighting our staff member, Aron, who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 11, 2021

I had a pleasant buying experience for a 2018 F-150. I worked with a non-pressure salesman who readily answered on-line questions prior to my dealership visit. That made it so I would make a 50 mile driv More

by REPLUMMERIIII
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Brumley
Apr 12, 2021 -

Sunset Ford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect Ford F-150 and deal. We are so excited for you to enjoy your new truck, and we thank you for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

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