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Sunset Ford
Sumner, WA
875 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 875 reviews
June 07, 2021
Of course dealers can choose to shift anyone they want but this dealer is greedy, refuses to think long term by not honoring any Xplan pricing for any new vehicle. but this dealer is greedy, refuses to think long term by not honoring any Xplan pricing for any new vehicle. More
by Ace
Employees Worked With
John kim
June 06, 2021
Extremely poor communication. Had to repeatedly call for updates. Would state he would call back and wouldn’t. Felt like if I didn’t call would be forgotten. Needed vehicle for work. updates. Would state he would call back and wouldn’t. Felt like if I didn’t call would be forgotten. Needed vehicle for work. More
by anglynnlau
Verified CustomerEmployees Worked With
Scott
June 05, 2021
I came in for my regular 5k oil change, and was taken care of quickly and efficiently. I sat outside rather than the indoor waiting room. Cameron walked over to to where I was and informed me of a few th care of quickly and efficiently. I sat outside rather than the indoor waiting room. Cameron walked over to to where I was and informed me of a few things that needed attention, aside from the oil change, engine and cabin air filters, and a broken headlight. He explained the rotors and brake pads that needed replaced and was very thorough and explained everything perfectly. I let him know that I didn’t have time to deal with those few issues, but he would email me the list of things that needed to be taken care of soon, and explained the loaner vehicle, etc….. I was very content with his service, and will communicate directly to him when I’m ready to leave my vehicle with you guys for a few days. Overall, there was no issues, or questions that he wasn’t able to address. 10/10 for me. More
by GEOFF538
Employees Worked With
Cameron
June 05, 2021
Very friendly and helpful in the service department. Cameron was very service oriented about my truck and my needs. I don't mind the drive out to Sumner. Cameron was very service oriented about my truck and my needs. I don't mind the drive out to Sumner. More
by JOEHOFFMANN
Employees Worked With
Cameron Witt, very friendly and helpful in the service department. Cameron was very service oriented about my truck and my needs.
June 05, 2021
Service is excellent as usual. Purchased truck here in 2017 and have every service done by Sunset since. The staff from top to bottom is friendly, knowledgeable & accommodating. 2017 and have every service done by Sunset since. The staff from top to bottom is friendly, knowledgeable & accommodating. More
by KORY4827922
Employees Worked With
Service Staff
June 04, 2021
These people speak nothing but liesGo to another These people speak nothing but lies Go to another dealership Evil and betrays are words i would use to describe my experience Go to another dealers These people speak nothing but lies Go to another dealership Evil and betrays are words i would use to describe my experience Go to another dealership go to another dealership More
by Ironinsect
Employees Worked With
Aaron,nicole,tom, and a manager
June 04, 2021
We have long time customers and after our last car buying experience there in last few weeks we will NOT be back!!! Waiting for a call back that has still not come left a message for the manager to call a we experience there in last few weeks we will NOT be back!!! Waiting for a call back that has still not come left a message for the manager to call a week ago. We will tell everyone not to come to your business More
by chefy1017
Employees Worked With
John
June 04, 2021
Scott was awesome! He got me checked in and kept me updated on my vehicle. He explained the work that was done and was a pleasure to work with! updated on my vehicle. He explained the work that was done and was a pleasure to work with! More
by pawamech
Employees Worked With
Scott Hummel
June 04, 2021
clean service department great service always prompt 👍 nice customer lounge lounge drive thru service check in and nicely stocked parts department. Service writer was very good and let me know what was nice customer lounge lounge drive thru service check in and nicely stocked parts department. Service writer was very good and let me know what was going on More
by DLSHORE
Employees Worked With
Cameron Witt
