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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.4
875 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

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Showing 875 reviews

July 05, 2021

They turned away my 2017 f550 oil leak and rear axle seal repairs due to their lifts not being able to pick up my 8,800 lb truck. I had a 12,500 lb truck in last year they replaced a motor on. Basically t More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Crystal Hiehn and tech 32
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Jul 22, 2021 -

Sunset Ford responded

First of all, we're sorry to hear we couldn't help you with your service this time around. Unfortunately, our normal lift is in need of repairs that we need back-ordered parts to fix. We understand that your time is valuable and the last thing we want to do is keep your truck without a reliable timeline to get it fixed and returned to you. If you would like to be updated on the status of our larger truck lift, we'd be happy to let you know when it's back in commission -- but, you are correct, as much as we love your business, unfortunately we must send larger vehicles on to other service centers at the moment. We thank you for your feedback and your time, and if you have any other questions or concerns, please send them to wecare@sunsetautofamily.com. wecare@sunsetautofamily.com

July 03, 2021

Great staff, Caesar was great to work with, really enjoyed my buying experience with Sunset Ford. More

by BRIAN.HAZELTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ceasar
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Jul 04, 2021 -

Sunset Ford responded

Thank you, Brian, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Caesar here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 03, 2021

The service department provided a friendly, helpful staff. The work requested was completed in a timely manner. The overall experience for this visit was positive. More

by FWJU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
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Jul 04, 2021 -

Sunset Ford responded

Thank you for your very kind review. We are happy to hear you found our staff to be friendly and helpful. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 02, 2021

Excellent customer service at Sunset provided by Cameron! Appreciate the reminders they send out regarding your appointment. More

by PADON55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Report | Print
Jul 04, 2021 -

Sunset Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 02, 2021

The place was clean. Did not try to sell me services I didn't need. Very Honest. Very professional. Gave me a printed readout on everything they did. More

by DCMC04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Witt
Report | Print
Jul 04, 2021 -

Sunset Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 01, 2021

Made my appointment, everyone was friendly. Showed up for my appointment and they got me right in and it was done in an hour as promised. Everyone was very friendly and professional More

by trinnasherwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Witt
Report | Print
Jul 01, 2021 -

Sunset Ford responded

Thank you for taking the time to share your review, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 01, 2021

Fast courteous service. Great support. Always had friendly contact at this dealer More

by Kenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't recall
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Jul 01, 2021 -

Sunset Ford responded

Kenny, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 01, 2021

Easy to schedule needed service plus several reminders between scheduling and date of service. Service was performed promptly and paperwork was informative as to the condition of our suv. More

by ORENJB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Witt
Report | Print
Jul 01, 2021 -

Sunset Ford responded

It's great to hear that our service team delivered such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. We appreciate your business and look forward to seeing you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 01, 2021

I had two recalls. Both were done same day in a timely matter. I also had my oil changed. Service was perfect. All went well! Thank you! More

by FMATISON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jul 02, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 01, 2021

The service department was clean and on time. The work seems to have been done correctly. More

by Roland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal
Report | Print
Jul 02, 2021 -

Sunset Ford responded

Thank you so much, Roland, for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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