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Sunset Ford
Sumner, WA
877 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 877 reviews
July 06, 2021
Have taken my explorer for routine service and a couple recall issues. I find the service department to be very good with repairs completed as needed and communication has been outstanding recall issues. I find the service department to be very good with repairs completed as needed and communication has been outstanding More
by lb.cda
Verified CustomerEmployees Worked With
Tammy
July 06, 2021
Was not satisfied. I spent about $5,000 to fix a problem with my diesel truck. Still have same problem. Service tech could not show me the 8 fuel injectors that were removed and replaced. Her name is Tammy. with my diesel truck. Still have same problem. Service tech could not show me the 8 fuel injectors that were removed and replaced. Her name is Tammy. More
by richard
Employees Worked With
Tammy
July 05, 2021
They turned away my 2017 f550 oil leak and rear axle seal repairs due to their lifts not being able to pick up my 8,800 lb truck. I had a 12,500 lb truck in last year they replaced a motor on. Basically t repairs due to their lifts not being able to pick up my 8,800 lb truck. I had a 12,500 lb truck in last year they replaced a motor on. Basically this dealership is as crooked as they come lying to customers. Unfortunately this wasn’t the first horrible experience. Tip from me, take your vehicle somewhere else for repairs. More
by Bob
Employees Worked With
Crystal Hiehn and tech 32
July 03, 2021
The service department provided a friendly, helpful staff. The work requested was completed in a timely manner. The overall experience for this visit was positive. staff. The work requested was completed in a timely manner. The overall experience for this visit was positive. More
by FWJU
Employees Worked With
Tammy
July 02, 2021
The place was clean. Did not try to sell me services I didn't need. Very Honest. Very professional. Gave me a printed readout on everything they did. didn't need. Very Honest. Very professional. Gave me a printed readout on everything they did. More
by DCMC04
Employees Worked With
Cameron Witt
July 01, 2021
Made my appointment, everyone was friendly. Showed up for my appointment and they got me right in and it was done in an hour as promised. Everyone was very friendly and professional my appointment and they got me right in and it was done in an hour as promised. Everyone was very friendly and professional More
by trinnasherwood
Employees Worked With
Cameron Witt
July 01, 2021
Easy to schedule needed service plus several reminders between scheduling and date of service. Service was performed promptly and paperwork was informative as to the condition of our suv. between scheduling and date of service. Service was performed promptly and paperwork was informative as to the condition of our suv. More
by ORENJB
Employees Worked With
Cameron Witt
