Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.4
875 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

Directions

By Type

Showing 875 reviews

July 13, 2021

Had my oil change done recently. Crystal was a pleasure to work with. Would highly recommend the dealer to any one who is looking. Thanks again. More

by JOEYBRUMLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal
Report | Print
Jul 13, 2021 -

Sunset Ford responded

Joey, Thank you so much for your kind words for Crystal, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 12, 2021

The sales department was great. Dave took great care of me answered all my questions and didn’t pressure me. Finance department left some to be desired. More

by SHARON98051
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Bogue, Austin
Report | Print
Jul 12, 2021 -

Sunset Ford responded

Thank you, Sharon, for your feedback on your recent visit to Sunset Ford. I'm glad to hear that Dave was able to answer all your questions and that you had such a positive, pressure-free experience. We do regret, however, your finance experience was not as enjoyable. Please reach out to us directly if you would like to discuss your experience further. We appreciate your business and look forward to seeing you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 11, 2021

This dealership is honest , trustworthy and I've had great results with any work done on my car. I will only take my car to Sunset Ford. More

by arandall327
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron W
Report | Print
Jul 11, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with our team. We are so glad to hear we delivered such a great experience! We appreciate your business. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 11, 2021

Easy deal and great staff. Not a stressful experience at all. Very knowledgeable staff and large inventory with lots of choices to choose from. Just ordered my 3rd car from them. More

by MACISAAC_4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay, Mike conley
Report | Print
Jul 11, 2021 -

Sunset Ford responded

Thank you so much! Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 10, 2021

Staff are always courteous, but of the 3 times I’ve been in, I’ve always left needing something staff said they couldn’t do. More

by MUMZ6809
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not get their names
Report | Print
Jul 10, 2021 -

Sunset Ford responded

Thanks so much for leaving us a review! Our goal is to make sure everyone who walks through the door leaves happy, so we're glad to hear that our team consistently provides courteous customer service. If you ever have additional questions about your vehicle, please email us at wecare@sunsetautofamily.com. We're happy to help however we can! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 09, 2021

My service experience was pleasant professional it was done in a timely manner they had me in and out and on with the rest of my day More

by petermindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Report | Print
Jul 10, 2021 -

Sunset Ford responded

Peter, we appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 09, 2021

Seem to be on top of their work load. Knowledgeable service team in my past couple experiences. Would like to see dealership keep cars in doors and away from the public areas. More

by big_stick3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jul 10, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 08, 2021

We purchased a 2021 Ford Edge from schoolmate Tom Horne. Tom, seemed to be very knowledgeable and helpful. We will recommend Sunset to friends, when purchasing an auto. More

by RDPERRIN23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Horne
Report | Print
Jul 08, 2021 -

Sunset Ford responded

Thank you for sharing your thoughts about your experience with Sunset Ford. We appreciate your business and hope you'll enjoy your new Ford Edge! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 06, 2021

Have taken my explorer for routine service and a couple recall issues. I find the service department to be very good with repairs completed as needed and communication has been outstanding More

by lb.cda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jul 06, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience Tammy here at Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 06, 2021

Was not satisfied. I spent about $5,000 to fix a problem with my diesel truck. Still have same problem. Service tech could not show me the 8 fuel injectors that were removed and replaced. Her name is Tammy. More

by richard
Recommend Dealer
No
Employees Worked With
Tammy
Report | Print
Jul 24, 2021 -

Sunset Ford responded

Thank you for your review, Richard. We are sorry that you didn't have a fully satisfying experience and want to work towards regaining your trust. Please reach out to wecare@sunsetautofamily.com to discuss how to resolve this issue.

1
...
37
38
39
...
88