Sunset Ford

This was the 3rd time I brought my car in for the same issue. It is not fixed. Highly disappointed with Ford quality. After spending as much as I did for a new vehicle I should not have to return mult issue. It is not fixed. Highly disappointed with Ford quality. After spending as much as I did for a new vehicle I should not have to return multiple times and be concerned about the quality. The repair I brought it in for is not done properly and did not work properly before I even left the parking lot. The message I received stated work was complete and things were functioning. Work order states it’s a known Ford issue. More

Very good service, appointments for oil change very long waiting,from setting to the actual day and time of appt. Also main lobby no air con, can do better. waiting,from setting to the actual day and time of appt. Also main lobby no air con, can do better. More

Process with Sales was super easy and well managed. Finance and the paperwork was a little more painful, even though I had this paid through my Bank. Finance and the paperwork was a little more painful, even though I had this paid through my Bank. More

Service was great, though you let me drive away with my hood unlatched. I didn’t catch that until I got on the highway. Other than that, better service than any other dealer I’ve been to in the area hood unlatched. I didn’t catch that until I got on the highway. Other than that, better service than any other dealer I’ve been to in the area More

Appointment lead time is ridiculous for a plain old oil change. The mechanics need to clean off their oily fingerprints from the hood and door handles. change. The mechanics need to clean off their oily fingerprints from the hood and door handles. More

Still a little skeptical of the service and sales. Purchased a used 2020 Expedition with low miles and not made aware of the engine shutting off prior to purchase. Only mentioned when we brought it Purchased a used 2020 Expedition with low miles and not made aware of the engine shutting off prior to purchase. Only mentioned when we brought it home and we’re unable to start it when we went leave for groceries. Called salesman and he said never heard of that so he checked with mechanic and he walked me through how to bypass the regular start routine to and alternate method by placing the key fob in the cup holder. Upon returning to get it fixed we were than made aware that this happened to the previous owner and no on believed it really happened. Since than took friends out to dinner at Anthony’s and when we returned to the car, it would not start. Embarrassed in front of friends with our New Car. Returned to Sunset Monday the 12th and supposedly they are working on it. Only feedback is from salesman for the past three days they are doing the “water test”. No other information provided by service or sales. More

Disappointing to hear that my brakes were beyond needing replacement. This is our only location for service… why not say something sooner? Especially when I had asked the last couple of visits for them to b replacement. This is our only location for service… why not say something sooner? Especially when I had asked the last couple of visits for them to be checked. I was always told “everything’s great”. I’m glad that the service manager I saw that day at least shared the news with me…. But it makes Elmer wonder what else wasn’t fully checked. More

Sunset Ford gave use exactly what we were looking for at the right price. The sales staff helped with all questions we asked and very nice. the right price. The sales staff helped with all questions we asked and very nice. More

Great customer service on the sales side and the finance side. Very knowledgeable and quick with the process. We knew which vehicle we wanted and we ended up with it. side. Very knowledgeable and quick with the process. We knew which vehicle we wanted and we ended up with it. More

My salesman was knowledgeable personable and attentive. Finance was easy and seemed to be the best fit for my circumstance. Hope I got the best deal! Finance was easy and seemed to be the best fit for my circumstance. Hope I got the best deal! More